Summary
Overview
Work History
Education
Skills
Timeline
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YOLIVIA NAVARRO

Las Vegas,NV

Summary

Seeking a permanent position where I can successfully utilize my education and work experience to the best of my abilities while contributing to the success of the company. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

23
23
years of professional experience

Work History

Customer Service Cashier

Barri Financial Group
04.2022 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Pawnbroker

EZ Pawn
05.2016 - 09.2019
  • Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
  • Performed store open and close procedures as part of shift responsibilities.

Cashier

Rite Aid
12.2000 - 01.2005
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Trained and mentored new sales representatives.

Education

GED -

Valley High School
Las Vegas, NV
08.1999

Skills

  • Customer Service
  • Cash Handling
  • Guest Services
  • Customer Complaint Resolution
  • Excellent interpersonal skills; relate well with others
  • Bilingual English and Spanish
  • Cash experience 10 years
  • Sales experience 10 years
  • Work well under pressure
  • Computer literate: Microsoft Office Suite
  • Follow instructions accurately
  • Problem solving

Timeline

Customer Service Cashier

Barri Financial Group
04.2022 - Current

Pawnbroker

EZ Pawn
05.2016 - 09.2019

Cashier

Rite Aid
12.2000 - 01.2005

GED -

Valley High School

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YOLIVIA NAVARRO