Yollander Watie
Davenport,IA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Clerk Specialist/General Warehouse Associate
Sedona Staffing
Davenport, IA
05.1998 - Current
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Established and maintained good relations with customers, vendors and transport companies.
- Received deliveries, scanned packages and updated orders in internal database.
- Updated inventory and production information using warehouse management systems and scanner guns.
CSR
Mass Markets
Davenport, IA
07.2021 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Product Support Agent
Gigcx
Davenport, IA
03.2023 - 04.2023
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Determined appropriate solutions and plans for client issues and services and forecasted future outcomes.
- Administered data in CRM tool to encourage efficient and productive use of resources.
Receptionist
H&r Block
Davenport, IA
01.2010 - 04.2014
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments and meetings for management team.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
Diploma - Medical Assisting
Hamilton Technical College
Davenport, IA11.2000
Some College (No Degree) - Information Managment
Scott Community College
Davenport, IASkills
- Customer Service-Oriented
- Data Entry and Database Software
- Recordkeeping and Bookkeeping
- PC Proficient
- Quality Assessment and Assurance
- Invoice Verification
- Warehouse Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Product Support Agent
Gigcx
03.2023 - 04.2023
CSR
Mass Markets
07.2021 - 11.2023
Receptionist
H&r Block
01.2010 - 04.2014
Clerk Specialist/General Warehouse Associate
Sedona Staffing
05.1998 - Current
Diploma - Medical Assisting
Hamilton Technical College
Some College (No Degree) - Information Managment
Scott Community College
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