Yollie Lopez
Sylmar,CA
Summary
Compassionate community and social service specialist with background in developing and implementing programs that serve diverse populations. Skilled in crisis intervention, case management, and program development to address various social issues. Demonstrated ability to build strong relationships with community members and stakeholders leading to enhanced support networks and improved outcomes for clients. Have made significant contributions to team efforts through innovative problem-solving and commitment to continuous improvement in service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Program Worker
LA's Best
Pacoima, CA
10.2023 - Current
- Facilitated group sessions to help individuals build life skills and gain knowledge of available resources.
- Assisted clients with goal setting, problem solving and crisis intervention.
- Conducted assessments to identify individual needs and developed action plans accordingly.
- Participated in weekly team meetings to discuss caseloads, strategies, goals and outcomes.
- Attended conferences related to program operations or professional development initiatives.
- Advised supervisors of any changes observed in client behavior that may require additional support or attention.
- Enforced rules of conduct among participants while maintaining a supportive environment conducive to learning.
- Evaluated existing programs for effectiveness and recommended changes when necessary.
- Maintained and promoted positive and dynamic environment that felt safe for everyone at all times.
- Developed appropriate treatment plans focusing on each individual's needs.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Assisted in the set-up of activities for children, such as arts and crafts projects.
- Facilitated group games for large groups of kids and ensured everyone was included.
- Provided guidance to younger campers when needed during activities.
- Encouraged positive behavior among participants at all times.
- Instructed campers on safety rules before engaging in any activity.
- Monitored the area to ensure a safe environment while participating in activities.
- Organized supplies and materials needed for each activity prior to their start time.
- Helped facilitate team building exercises throughout the day.
- Conducted daily check-ins with parents to discuss their child's progress and development.
- Created fun, interactive lessons plans that kept children engaged in learning new skills.
- Kept accurate records of attendance, participation, and progress reports for each camper.
- Engaged with campers by playing sports, board games, or other interactive activities.
- Assisted with clean up after each activity session concluded.
- Interacted with parents upon drop off and pick up times to answer questions they may have had about their child's day.
- Communicated effectively with staff members regarding upcoming events or changes in schedule.
- Developed strong relationships with campers through active listening and patience.
- Enforced rules during activities to ensure a healthy balance between structure and fun.
- Motivated campers who were struggling or losing interest in the activity at hand.
- Incorporated various themes into craft projects that related to current topics being discussed within the group.
- Demonstrated excellent problem solving skills when dealing with difficult issues presented by campers or parents.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Met with staff to discuss rules, regulations and work-related problems.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Supervised and coordinated work activities of personnel.
- Completed and maintained time and attendance forms and inventory lists.
- Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
- Managed daily operations of recreational facilities.
Maintenance Worker
City of Los Angeles
Pacoima, CA
11.2022 - Current
- Conducted regular inspections of facility infrastructure and equipment to identify potential problems.
- Performed routine cleaning tasks such as scrubbing floors, dusting surfaces, and emptying waste receptacles.
- Responded quickly to emergency repair requests from staff or customers.
- Ordered necessary supplies from vendors when existing inventory was insufficient.
- Ensured that work areas were safe by following established safety protocols at all times.
- Identified potential hazards in the workplace and implemented corrective measures accordingly.
- Monitored stock levels for spare parts and ordered new items when needed.
- Collected trash from designated areas within the building on a daily basis.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Collaborated with team members to assess equipment performance needs.
- Cleaned vents and replaced filters to verify proper air flow.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Performed preventative maintenance on equipment and machinery to ensure proper operation.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Identified problems during daily work inspections and addressed concerns.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Calculated required materials needed based on field measurements or work orders.
- Provided excellent customer service when addressing tenant maintenance concerns.
- Updated maintenance records and logs to track repairs and costs.
- Maintained outdoor areas, including landscaping and parking lot repairs.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to ensure safe access.
- Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
- Ordered parts, supplies or equipment from catalogs or suppliers.
- Performed routine maintenance checks and repairs on building systems to ensure optimal operation.
- Monitored building security systems and participated in emergency planning.
- Inspected, operated or tested machinery or equipment to diagnose machine malfunctions.
Education
High School Diploma -
Los Angeles Pierce College
Woodland Hills, CA06-2021
High School Diploma -
Henry David Thoreau High School
Woodland Hills, CA06-2018
Skills
- Safety and protective protocols
- Material and supply coordination
- Customer Service
- Recovery support
- Safety Procedures
- Activities supervision
- Building upkeep
- Appliance maintenance
- Grounds Maintenance
- Graffiti removal
- Fixtures
- Event preparation
- Cleaning
- Minor Repairs
- Work Order Management
- Tree pruning
Languages
Spanish
Native/ Bilingual
Certification
- Preparing Los Angeles for County Employment
References
References available upon request.
Timeline
Program Worker
LA's Best
10.2023 - Current
Maintenance Worker
City of Los Angeles
11.2022 - Current
- Preparing Los Angeles for County Employment
High School Diploma -
Los Angeles Pierce College
High School Diploma -
Henry David Thoreau High School
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