Yolonda Davis
Galloway,NJ
Summary
Adept in hardware troubleshooting and fostering teamwork, I significantly enhanced tech event efficiency at Medely and boosted sales through superior customer engagement at Old Navy. Leveraging skills in machine learning and effective communication, I excel in dynamic environments, consistently achieving targets and elevating customer satisfaction.
Overview
11
11
years of professional experience
Work History
Travel GI Tech
Medely
05.2019 - 09.2024
- Assisted with the setup and breakdown of all computer labs and equipment for Teen Tech events.
- Provided technical support to teens in attendance at all Tech activities.
- Troubleshot, tested, and diagnosed software and hardware issues on computers used
- Performed patient history and physicals, including vital signs and documentation of findings.
- Assisted physicians with endoscopy procedures, such as colonoscopies, sigmoidoscopies, and upper GI endoscopies.
- Prepared exam rooms for endoscopic procedures by stocking supplies and equipment.
- Provided pre-procedure instructions to patients regarding preparation for their procedure.
- Maintained inventory of supplies needed for endoscopic procedures in an organized manner.
- Educated patients about their condition and disease process prior to their procedure.
- Performed routine maintenance on scopes, cameras, monitors, pumps, suction machines and other related equipment used in Gastroenterology procedures.
- Collected specimens from biopsies or polyps removed during endoscopic examination for laboratory analysis.
- Set-up and tore down procedure rooms in preparation for upcoming operations.
Sales Associate
Old Navy, Gap
08.2013 - 08.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
High School Diploma -
Atlantic City High School
1400 Albany Ave Atlantic City Nj06-1995
Some College (No Degree) - Surgical Tech
Star Career Academy
303 English Creek Avenue Egg Harbor Township Skills
- Machine Learning
- Mobile App Development
- Computer Networking
- Hardware troubleshooting
- Communication
- Collaboration and Teamwork
- Problem-Solving
- Written Communication
- Multitasking Abilities
- First Aid Certification
- Data Entry
Timeline
Travel GI Tech
Medely
05.2019 - 09.2024
Sales Associate
Old Navy, Gap
08.2013 - 08.2019
High School Diploma -
Atlantic City High School
Some College (No Degree) - Surgical Tech
Star Career Academy