Yolonda Dorsey
Greensboro,NC
Summary
Manage and motivate professionals to achieve and surpass company targets. Equip employees to meet goals by building collaborative and skill-based culture. Focused on delivering decisive, forward-thinking and positive team leadership skills to enable production success with effective workflows.
Overview
6
6
years of professional experience
Work History
Asistant General Manager
Gat Airline Ground Support
Greensboro, NC
09.2019 - 04.2020
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
- Partnered with vendors and suppliers to effectively manage and budget inventory.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Developed and implemented policies and standard operating procedures for continuous improvement, daily operations plans such as, employee assignments and promotional strategies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed and allocated staff of 30
Ramp Supervisor
GAT Airline Ground Support
Greensboro, NC
11.2018 - 09.2019
- Supervised 15 ramp agents, including evaluating performance, setting schedules and coaching on work areas
- Maintained documentation, completed shift paperwork and submitted information for team payroll
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Customer Service Agent
GAT Airline Ground Support
Greensboro, NC
02.2018 - 11.2018
- Performed high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
- Input appropriate information into AERO and SHARES system, including customer reservations, payment sources and contact details
- Processed order transactions and provided customers with detailed itineraries, tickets and receipts
- Greeted customers with smile and provided friendly, knowledgeable service
Supervisor
Sheetz
Greensboro, NC
07.2015 - 12.2017
- Oversaw and optimized work of 3 Salesperson's performing high-quality Retail work.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Worked with management team to implement proper division of responsibilities.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Salesperson
Sheetz
Greensboro, NC
10.2014 - 07.2015
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Education
High School Diploma -
Springfield Gardens High School
Springfield Gardens, NY2005
Skills
- Management information systems
- Work flow planning
- Budgeting and forecasting
- Coaching and mentoring
- Microsoft Office Suite proficiency
- Google Drive
- Employee scheduling
- Customer Resolution
- Team leadership expertise
- Business operations knowledge
- Data Entry
- Relationship building
- Staff training/development
Timeline
Asistant General Manager
Gat Airline Ground Support
09.2019 - 04.2020
Ramp Supervisor
GAT Airline Ground Support
11.2018 - 09.2019
Customer Service Agent
GAT Airline Ground Support
02.2018 - 11.2018
Supervisor
Sheetz
07.2015 - 12.2017
Salesperson
Sheetz
10.2014 - 07.2015
High School Diploma -
Springfield Gardens High School