Yolonda Hill
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable office Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Knowledgeable Office Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
14
14
years of professional experience
Work History
Manager
University of Maryland, Baltimore
01.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Medical Office Coordinator
Sinai Hospital of Baltimore
02.2016 - 01.2022
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Created memoranda and documents to relay important information to staff.
- Increased office efficiency with effective management of medical records and documentation.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Boosted morale among staff members by fostering a positive work environment through clear communication and support.
- Facilitated timely billing processes to ensure accurate and prompt reimbursement from insurance providers.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost.
Clinic Coordinator
Johns Hopkins Hospital
03.2013 - 02.2016
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
Patient Services Coordinator
Johns Hopkins Hospital
03.2012 - 10.2013
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Collected patient co-pay and issued receipt to confirm payment.
Medical Office Coordinator
Johns Hopkins Hospital
06.2011 - 02.2012
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
Education
Bachelor's degree - Business Administration
Strayer University
Owings Mills, MD12.2024
Diploma -
Forest Park High School
Baltimore, MD01.2000
Skills
- Certified Medical Assistant
- Excel
- Medical Assistant
- Receptionist
- Invision
- Medconnect
- Amalga
- Payroll
- Microsoft Office
- Human Resources
- Marketing
- Scheduling
- Medical Records
- Billing
- EMR
- Epic
- Clerical
- Front Desk
- Medical Terminology
- Typing
- Insurance Verification
- Medical Office Experience
- Microsoft Access
- Medical Scheduling
- Team leadership
- Time management
- Customer service
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Project management
- Operations management
- Customer relationship management (CRM)
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Financial management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Effective communication
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Managing operations and efficiency
- Hiring and training
Additionalinformation - Skills
- Customer Service, Expert, Currently used/8 years
- Certified Medical Assistant, Last used, 2000
- Complaint Handling/Dispute Resolution, Expert, Currently used/8 years
- Records Management, Expert, Currently used/8 years
- Multiline Phone Use, Expert, Currently used/8 years
- MS Word, Excel and Access, Expert, Currently used/8 years
Timeline
Manager
University of Maryland, Baltimore
01.2022 - Current
Medical Office Coordinator
Sinai Hospital of Baltimore
02.2016 - 01.2022
Clinic Coordinator
Johns Hopkins Hospital
03.2013 - 02.2016
Patient Services Coordinator
Johns Hopkins Hospital
03.2012 - 10.2013
Medical Office Coordinator
Johns Hopkins Hospital
06.2011 - 02.2012
Diploma -
Forest Park High School
Bachelor's degree - Business Administration
Strayer University
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