Yolonda Lucky
Savannah,GA
Summary
Personal Statement
Guest-oriented Concierge offering over 10 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists.
Overview
21
21
years of professional experience
Work History
First Impression Specialist
Savannah Chamber Of Commerce
Savannah, GA
11.2022 - Current
- Interpret clients' needs and introduce services to fit specific requirements.
- Provide personalized customer service by greeting each customer, assisting with tour and museum information, and making sure all Savannah and state of Georgia brochures are available.
- Assist customers with restaurant suggestions and reservations.
Concierge
Old Savannah Trolley Tours
04.2017 - 11.2022
- Greeted and assisted guests with trolley and other tour information.
- Assisted guests with restaurant reservations and personal sightseeing itineraries.
- Arranged for transportation to and from airport, train station and events for visitors.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Clinique Accredited Cosmetic Consultant
Belk, Store
07.2015 - 04.2017
- Greeted and assisted customers with sales.
- Maintained active client list, and follow up with customer inquiries daily.
- Supported team goals, and maintain counter to company standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Listened to customer needs and desires to identify and recommend optimal products.
Skin Care Consultant
Belk Department Store , Kiehl's
11.2014 - 07.2015
- Greeted and assisted customers with sales.
- Conducted skin care analysis and product demonstrations with customers.
- Informed all customers of current promotions, events, and services.
- Maintained active client list, and followed up with customer inquiries.
- Maintained counter to company standards.
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Utilized skin hydrometer to help determine customers' skin conditions.
- Examined merchandise and took inventory to identify items to be reordered and replenished.
- Performed over 6 mini facials per week.
Reservation Agent\ Dispatcher
Oglethorpe Trolley Tours
03.2012 - 11.2014
- Answered over 50 calls per day and directed all incoming calls.
- Made guests reservations for trolley tours, as well as schedule shuttle pickups to and from hotels.
- Responsible for assisting guests on most efficient ways to get around Savannah's Historic District.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
PBX Operator
Sheraton Read House Hotel
03.2008 - 06.2010
- Managed telephone switchboard and routed internal and external calls to provide quick connection
- Data entry/logged guests issues and concerns.
- Directed guest concerns to proper departments.
- Placed follow up calls to guests.
- Supported customers by managing more than 50 calls per day efficiently while maintaining professionalism and upbeat tone
Front Desk Agent
Comfort Suites Historic District
03.2005 - 01.2008
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered multi-line phone system with over 50 calls per day, and greeted callers enthusiastically.
Education
Diploma - Facial Specialist
Florida College of Natural Health
Miami, FL04.2011
B.F.A - Printmaking/Painting
Atlanta College of Art
Atlanta, GA05.1991
Skills
- Hospitality and Guest Service
- Monitoring Alcohol Consumption
- Food and Beverage Service
- Handling Difficult Customers
- Telephone Etiquette
- Professional Service Standards
- Engaging Customers
- Self-Motivated
Timeline
First Impression Specialist
Savannah Chamber Of Commerce
11.2022 - Current
Concierge
Old Savannah Trolley Tours
04.2017 - 11.2022
Clinique Accredited Cosmetic Consultant
Belk, Store
07.2015 - 04.2017
Skin Care Consultant
Belk Department Store , Kiehl's
11.2014 - 07.2015
Reservation Agent\ Dispatcher
Oglethorpe Trolley Tours
03.2012 - 11.2014
PBX Operator
Sheraton Read House Hotel
03.2008 - 06.2010
Front Desk Agent
Comfort Suites Historic District
03.2005 - 01.2008
Diploma - Facial Specialist
Florida College of Natural Health
B.F.A - Printmaking/Painting
Atlanta College of Art