Yolonda Watson
Fort Worth,TX
Summary
Resourceful Claims Representative known for high productivity and efficient task completion. Specialized skills include claim investigation, negotiation, and customer service. Excel in communication, empathy, and problem-solving to effectively manage claims and support policyholders. Committed to delivering accurate and timely resolutions in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Warranty Claims Administrator
2-10 Home Buyers Warranty
Fort Worth, TX
06.2024 - Current
- Provide exceptional customer service to internal and external customers
- Answer daily inquiries via phone and email by clarifying desired information
- Researching, locating, and providing information
- Communicate warranty responsibilities and standards to builders, homeowners, sales reps, and others to provide warranty guidance and/or expedite warranted repairs and minimize insurance claims
- Manage case files by administering the warranty resolution process, which includes investigating facts and gathering documentation necessary to conciliate or mediate between the Homeowner and Builder/Seller
Prepaid Customer Service II
US Bank
05.2023 - 05.2024
- Answer customer inquiries via phone and email
- Address customer concerns, questions, and complaints related to prepaid cards
- Help customers resolve issues with transactions, balances, or card activation
- Monitor account activity for suspicious or fraudulent transactions
- Assist with opening new prepaid cards and managing existing accounts
- Maintain a high level of professionalism and customer service standards
- Adhere to all bank policies and procedures
Claims Support Auto- Home
American Auto Shield – ARMIS
09.2021 - 05.2023
- Receive inbound calls from contract holders for home and auto claims
- Answer the phone within the standard service level
- Manage incoming calls, averaging up to 80 per day
- Collect claim information from the caller and enter the data into the claims system
- Responsible for achieving the individual goals for quality, time, and customer satisfaction
- Provide status on existing homeowners or auto claims
- Resolve caller issues and refer escalated items to higher levels for guidance
- Research inquiries to provide the caller with basic information
Claims Associate ILR- Temp
E.A Renfroe Catastrophe
07.2016 - 11.2021
- Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting
- Gathering and documenting loss information
- Working in a collaborative team environment to handle a large volume of claims and telephone calls
- Using State Farm claims systems and other technologies to perform job duties
- Applying policies and procedures to claims
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2020
Skills
- Claims management
- Warranty administration
- Customer service
- Policy administration
- Problem solving
- Policy interpretation
- Claims processing
- Effective communication
Timeline
Warranty Claims Administrator
2-10 Home Buyers Warranty
06.2024 - Current
Prepaid Customer Service II
US Bank
05.2023 - 05.2024
Claims Support Auto- Home
American Auto Shield – ARMIS
09.2021 - 05.2023
Claims Associate ILR- Temp
E.A Renfroe Catastrophe
07.2016 - 11.2021
Associate of Arts -
Tarrant County College
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