Summary
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Yolonda Watson

Fort Worth,TX

Summary

Resourceful Claims and Customer Service Representative recognized for exceptional productivity and efficient task completion. Specialized in claim investigation, negotiation, and support for Auto and Home Service Warranties within a call center environment. Proven ability to excel in communication, empathy, and problem-solving while effectively managing claims to ensure policyholders receive the highest level of support. Dedicated to delivering accurate and timely resolutions in fast-paced settings, consistently enhancing customer satisfaction and trust.

Work History

Loan Associate (Part time)

Texas Car Title and Payday Loan
Fort Worth, Texas, United States
04.2025 - Current
  • Educate customers on financial services, Process loan applications (Title, Signature and Payday) Conduct accurate evaluation of vehicles, Submit payments, Process vehicle repossessions and Prepare bank deposits.

Warranty Claims Administrator

2-10 Home Buyers Warranty
Remote, Oregon, United States
06.2024 - 03.2025
  • Answer inbound calls from Service Providers and/or Homeowners seeking assistance with their claims Authorize or deny Service Warranty claims such as: appliances, plumbing, HVAC, pools, electrical and water heaters based on the members Service Agreement as well as the Service Provider’s Pricing Agreement Make outbound calls to Service Providers and Suppliers for updates on parts and equipment and/or to obtain additional information needed to proceed with the claim process. Notate all claims discussed on the call when assisting a caller

Prepaid Customer Service II

US Bank
Remote, Oregon, United States
05.2023 - 05.2024
  • Answer customer inquiries via phone and email Address customer concerns, questions, and complaints related to prepaid cards Help customers resolve issues with transactions, balances, or card activation Monitor account activity for suspicious or fraudulent transactions Assist with opening new prepaid cards and managing existing accounts Maintain a high level of professionalism and customer service standards Adhere to all bank policies and procedures

Claims Associate ILR- Intermittent Contract

E.A Renfroe
Remote, Oregon, United States
07.2016 - 11.2021
  • Communicating with customers and associates over the telephone, mobile app, click-to-chat, and internet reporting Gathering and documenting loss information Working in a collaborative team environment to handle a large volume of claims and telephone calls Using State Farm claims systems and other technologies to perform job duties Apply policies and procedures to claims

Claims Processor- Contract

Allstate
Remote, Oregon, United States
12.2018 - 05.2019
  • Company Overview: Contract Contact insured to verify claim information. Process payments for vendors, insured, contractors, expense payments, settlement checks and invoices Verify insurance documents including income credit appraisal. Collect required documentation, review file documentation, and make sure all items needed are requested. Ensure that all policy documentation is complete, accurate, and complies with company policy. Establish, maintain, and update files, databases, records, and other documents for recurring internal reports. Act as a liaison between the policy holder and insurance agent. Contact and communicate with clients by telephone, e-mail, or in-person.

Claims Examiner

AON Risk Solutions (Temp Catastrophe)
United States
03.2017 - 12.2017
  • .

Education

N/A - Business Administration

Tarrant County College
Fort Worth, Texas, United States
01-2027

Skills

  • Financial Services
  • Customer Support/Service
  • Insurance
  • Documentation
  • Claims (Homeowners/ Service Warranty)
  • Negotiation Skills
  • Problem Solving Skills
  • Team Player
  • Online Chat
  • Billing
  • File Maintenance
  • Denial of Service (DoS)
  • Telephone Etiquette
  • Loan Processing (Title/Signature/ Payday)
  • Resolve Customer Issues
  • Time Management
  • Claims Management (HVAC, Plumbing, Pools, Homeowners etc)
  • Call Center

LANGUAGES

English - Intermediate

Timeline

Loan Associate (Part time)

Texas Car Title and Payday Loan
04.2025 - Current

Warranty Claims Administrator

2-10 Home Buyers Warranty
06.2024 - 03.2025

Prepaid Customer Service II

US Bank
05.2023 - 05.2024

Claims Processor- Contract

Allstate
12.2018 - 05.2019

Claims Examiner

AON Risk Solutions (Temp Catastrophe)
03.2017 - 12.2017

Claims Associate ILR- Intermittent Contract

E.A Renfroe
07.2016 - 11.2021

N/A - Business Administration

Tarrant County College

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Yolonda Watson