Yolonda Henry
Summary
High-energy culinary professional bringing exceptional leadership and planning abilities. Dedicated to improving team performance and meeting high standards for taste and presentation. Results-oriented and hardworking with excellent multitasking skills and focused mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Kitchen Supervisor
Lil Peace of Heaven
Beaufort , SC
07.2004 - 11.2006
- Resolved customer complaints regarding food quality or service issues.
- Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
- Conducted regular performance evaluations of kitchen personnel.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Maintained records of employee attendance and payroll information.
- Analyzed financial data related to kitchen operations including labor costs, revenue.
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Created daily, weekly and monthly work schedules for kitchen staff.
- Collaborated with other supervisors on various projects related to restaurant operations.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Oversaw food preparation, production and presentation according to quality standards.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Managed kitchen staff team and assigned tasks for various stages of food production.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided guidance to junior chefs on complex cooking techniques.
- Developed menus for special occasions and events as requested by management.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Produced detailed documentation to outline potential worker issues.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Prepared workstations with ingredients and tools to increase efficiency.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Maintained food costs by using seasonal ingredients, setting standards for portion size and minimizing waste.
Education
Associate of Science - Business
Technical College of The Lowcountry
Beaufort, SC08-2011
Certificate - Culinary Arts
Technical College of The Lowcountry
Beaufort, SC04-2004
Skills
- Preparation Oversight
- Schedule Development
- Weekly Menu Preparation
- Food Safety Understanding
- Health Code Requirements
- Teardown Experience
- Operations Management
- Kitchen Organization
- Sanitation Standards
- Recipe Creation
- Ordering Supplies
- Equipment Maintenance
- Inventory Ordering
- Opening and Closing Procedures
- Sanitizing Understanding
- Food Preparation
- Menu Development
Certification
- Serv Safe certificate
- Notary Public
Timeline
Kitchen Supervisor
Lil Peace of Heaven
07.2004 - 11.2006
Associate of Science - Business
Technical College of The Lowcountry
Certificate - Culinary Arts
Technical College of The Lowcountry
- Serv Safe certificate
- Notary Public
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