Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolondra Lucas

DALLAS,TX

Summary

At Methodist Health System, I enhanced clinic efficiency and patient satisfaction through adept handling of software implementation and staff training. My adaptability and strict adherence to patient confidentiality protocols contributed significantly to our operations. Skilled in clinical documentation and office administration, I fostered a positive and organized work environment, directly impacting patient care quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

40
40
years of professional experience

Work History

CLINICAL SECRETARY

METHODIST HEALTH SYSTEM
12.1984 - Current
  • Boosted efficiency in handling phone calls, transferring or directing callers appropriately based on their inquiries.
  • Increased patient satisfaction rates with attentive service during check-in and check-out processes.
  • Supported the successful implementation of new clinic software, assisting in staff training and troubleshooting any issues that arose during the transition.
  • Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
  • Promoted a high standard of cleanliness within the clinic, adhering to strict infection control protocols.
  • Assisted healthcare professionals in providing optimal care with consults as needed.
  • Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Contributed to a positive work environment, addressing staff concerns promptly and professionally.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Facilitated smooth clinic operations, maintaining an organized workspace for clinical staff.

Education

High School Diploma -

David W Carter High School
Dallas, TX
05.1982

Skills

  • Adaptable to change
  • Patient confidentiality
  • Clinical Documentation
  • Office Administration

Timeline

CLINICAL SECRETARY

METHODIST HEALTH SYSTEM
12.1984 - Current

High School Diploma -

David W Carter High School
Yolondra Lucas