Yolondra Mccarroll
Montgomery,USA
Summary
Dedicated and solution-focused professional with over 10 years of experience in customer service, data analysis, and quality assurance. Eager to leverage my analytical skills, experience in compliance, and relationship-building abilities to support the FBI's mission of protecting the American people and upholding the Constitution.
Overview
9
9
years of professional experience
Work History
Bank Teller
Guardian Credit Union
01.2024 - Current
- Accurately process financial transactions and provide essential financial guidance, demonstrating attention to detail critical to upholding compliance and security standards
- Proactively seek cross-training opportunities to enhance versatility in handling diverse service demands, embodying adaptability and problem-solving
Planning & Quality Assurance Specialist II
Department of Mental Health
08.2021 - 09.2022
- Directed planning and data analysis to identify high-need areas and ensure contract compliance, exercising strategic judgment and resourcefulness in addressing data-driven insights for organizational adherence to guidelines
- Developed and delivered training programs to improve community service provisions, showcasing leadership in education and liaison management
Security Clearance - Government Contractor
Perspecta
07.2019 - 07.2020
- Ensured contract compliance and strict adherence to legal requirements, prioritizing impartiality and precision in meeting governmental standards
- Advocated for the fair treatment of contractors, reflecting commitment to upholding regulatory compliance and fostering integrity in contractual processes
Trainer
SYKES ENTERPRISES
01.2017 - 05.2019
- Led internal training sessions and collaborated with leadership to enhance training programs, demonstrating strong communication skills essential for maintaining effective liaison relationships
- Continuously identified areas for improvement, fostering an environment of resilience and adaptability in meeting organizational goals
Education
Bachelor - Psychology
Alabama State University
Montgomery, AL05.2013
Skills
- Data Analysis
- Compliance & Quality Assurance
- Relationship Management
- Communication & Training
- Technical Proficiency
- Physical and Mental Readiness
Timeline
Bank Teller
Guardian Credit Union
01.2024 - Current
Planning & Quality Assurance Specialist II
Department of Mental Health
08.2021 - 09.2022
Security Clearance - Government Contractor
Perspecta
07.2019 - 07.2020
Trainer
SYKES ENTERPRISES
01.2017 - 05.2019
Bachelor - Psychology
Alabama State University
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