THOMAS BOUKNIGHT
Columbia,SC
Summary
F&I/Business Manager looking for an organization that will enable usage of successful automotive management and proven sales/closing skills experience to maximize profits and CSI, as well as a company that needs a hardworking and passionate leader with strong organizational skills eager to continue success.
Overview
16
16
years of professional experience
Work History
Business Manager
Dick Smith Nissan
12.2013 - Current
- Singularly responsible for all financial operations of vehicle sales and leasing of new and used vehicles, including structuring of deal, securing finance options, presenting and selling products, and printing all necessary paperwork, digital or hard copy
- Keeping up to date with all lender's constantly evolving loan rates, terms, acceptable units, and programs offered to maximize sales and capability
- Utilizing fostered long term relationships with bank representatives to maximize applications, by phone, email, in person, or preferred method
- Consistently maintaining consecutive years of PVR average of $1700 to $2100 gross, consistently average 50% to 75% in VSC penetration on all new and used vehicles
- Consistently averaging 1.5 to 2.25 products per deal, while averaging +/- $300 per copy on cash deals, average finance penetration rate +/- 63%, to include all products such as Gap, Appearance Protection, Prepaid Maintenance, etc...
- Using a high level transparency presentation to inform customers of products available to purchase to prevent chargebacks of more than 6%, as well as questions about integrity, character, or process
- Closely monitoring deals through the entire process to expedite funding and minimize CIT delays, typically same day on digital contracting, less than three business days on paper contracts
- Educating myself on new technology and processes to continuously handle any issue that may arise after delivery, to include vehicle technology, registration issues, or any questions or concerns from customers in general
- Maintaining top notch organizational skills to expedite funding, as well as accounting and title processes
- Focusing on improvement month after month, setting standards higher than previous, adapting to failures and evolving to overcome, and staying in tune with customer environment to achieve goals, six days a week, using every tool available to raise performance indicators to personal and professional expectations
Finance Director
Sonic Automotive DBA Capitol Chevrolet & Capitol Hyundai
01.2013 - 12.2013
- Responsible for all financial operations of vehicle sales and leasing for both brands, including structuring of deal, securing finance options, as well as securing the deal, presenting and selling products, and printing all necessary paperwork
- Maintained consecutive months of PVR average of $1200 gross, $1050 net or better as a department
- Consistently averaged 45% to 54% in VSC penetration on all new and used and CPO vehicles
- Projected budget for quarterly performance in sales and F&I to GM, as well as updates on plan of action to obtain and maintain quarterly and yearly corporate goals as a department
- Averaged only 5% to 7% total net income to chargeback ratio
- Maintained good working relationship with Comptroller and Office Manager to procure contracts in transit average of less than 5 days.
Finance Manager/Sales Manager
Goodwin Honda/Volkswagen/Mitsubishi
01.2012 - 01.2013
- Responsible for all financial operations of vehicle sales and leasing for all three brands, including pricing of vehicle, structuring of deal, and securing finance options, as well as securing the deal, presenting and selling products, and printing all necessary paperwork
- Maintained consecutive months of PVR average of $1080 net or better
- Consistently averaged 40% or better in VSC penetration on all vehicles
- Projected budget for quarterly performance in sales and F&I to owner, as well as CSI expectations.
Sales Consultant / Closer/ Backup Finance Manager
JT's Chrysler/Jeep/Dodge/Ram
01.2011 - 01.2012
- Provide profitable F&I services when needed, I.E
- Days off, overflow
- Work with customers in identifying their needs, selling products and solving problems
- Educate customers on vehicle options, performance, safety and competitors
- Develop strategies for innovative selling techniques and overcoming objections
- Coordinate the sales leads, handle the follow up, maintain excellent customer relations
- Maintain Manufacturer Certification and 100% CSI on all four brands
- Top Producer - 18 cars a month, with Salesperson of the Month numerous times, Salesperson of the Year once.
Sales Consultant
Royal on the Eastside Nissan/Subaru/VW/Audi
01.2009 - 01.2011
- Worked effectively with customers to identify their needs selling products and services
- Maintained high CSI with excellent customer service, follow-up and problem resolution
- Developed strategies for overcoming objections and creating innovative selling techniques
- Consistently met and exceeded sales goals - Salesperson of the Month Award several times
- Averaged 15-20 car sales a month - High Gross of the Month Award numerous times.
Education
MBA - Finance Administration
Kelley School Of Business At Indiana University
Bloomington, IndianaDiploma - Finance and Insurance Management -
Automotive Dealership Institute
01.2012
E-6 Staff Sergeant / Combat Engineer -
United States Army
01.2009
Skills
- Consistently proven as a top performer in sales & finance and highly competitive closer
- Self-motivated with unsurpassed organizational skills, project-focused and results oriented
- Continually exceeds goals and expectations of both internal and external customers
- Complete non-confrontational package and menu selling techniques
- Well-versed on all compliance requirements, laws, rules and regulations
- Ability to read and comprehend credit bureaus including Experian, Equifax, Trans Union
- Knowledge of F&I policies and procedures regarding cash flow and contracts in transit
- Understanding lenders and structuring/budgeting deals based on their guidelines
- Familiar with both Prime and Sub-Prime markets and lender's guidelines
- F&I software: Reynolds & Reynolds, ADP, Advent, RouteOne, DealerTrack, ProMax, Darwin, SCEVR, Drive
- Computer skills: Microsoft Windows, Word, Excel, Power Point, Outlook, Internet/ Email
Timeline
Business Manager
Dick Smith Nissan
12.2013 - Current
Finance Director
Sonic Automotive DBA Capitol Chevrolet & Capitol Hyundai
01.2013 - 12.2013
Finance Manager/Sales Manager
Goodwin Honda/Volkswagen/Mitsubishi
01.2012 - 01.2013
Sales Consultant / Closer/ Backup Finance Manager
JT's Chrysler/Jeep/Dodge/Ram
01.2011 - 01.2012
Sales Consultant
Royal on the Eastside Nissan/Subaru/VW/Audi
01.2009 - 01.2011
MBA - Finance Administration
Kelley School Of Business At Indiana University
Diploma - Finance and Insurance Management -
Automotive Dealership Institute
E-6 Staff Sergeant / Combat Engineer -
United States Army
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