Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic

Yoltzin Cuahua

Summary

Dynamic bilingual professional fluent in English and Spanish, with a strong background in customer service and hospitality. Recognized for adaptability in diverse environments while delivering exceptional support to elderly individuals and children. Proven expertise in efficiently managing multiple tasks, addressing customer inquiries, and maintaining an organized workspace, all while fostering teamwork and achieving results with a positive attitude. Enthusiastic and reliable, dedicated to providing outstanding customer service and creating memorable dining experiences, with a strong aptitude for anticipating needs and promptly resolving issues in high-pressure situations.

Overview

5
5
years of professional experience

Work History

Host

South of Nicks San Clemente
08.2024 - Current
  • Managed guest seating flow to optimize dining experience and minimize wait times.
  • Trained new staff on hosting procedures and customer interaction techniques.
  • Monitored reservation system to maintain accurate seating arrangements and guest lists.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

Baja fresh San Clemente
06.2023 - 09.2024
  • Processed cash and credit transactions accurately, ensuring customer satisfaction and operational efficiency.
  • Managed inventory levels, restocking supplies to maintain optimal product availability.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Processed customer transactions accurately and efficiently using point-of-sale system.

Elderly Home/Waitress Trainer

Ivy Park At San Juan Capistrano
02.2021 - 09.2023
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Efficiently managed multiple tables during peak hours, maintaining high service standards.
  • Resolved customer complaints swiftly, fostering a positive dining experience.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cashier

Banzai Bowls San Clemente
05.2022 - 09.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Collaborated with team members to enhance service delivery processes and improve client satisfaction.
  • Trained new representatives on company policies, procedures, and customer service best practices.

Education

High School Diploma -

San Clemente High School
San Clemente, CA
05-2024

Skills

  • Efficient at acquiring new skills
  • Fluent in two languages
  • Clear communication
  • Adept at prioritizing tasks simultaneously
  • Experienced in client support
  • First aid response skills
  • Prioritization and scheduling
  • Skilled in child engagement
  • Workplace professionalism
  • Effective multitasking abilities
  • Client support
  • Proficient time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Preference

Work Type

Full Time

Timeline

Host

South of Nicks San Clemente
08.2024 - Current

Cashier

Baja fresh San Clemente
06.2023 - 09.2024

Cashier

Banzai Bowls San Clemente
05.2022 - 09.2022

Elderly Home/Waitress Trainer

Ivy Park At San Juan Capistrano
02.2021 - 09.2023

High School Diploma -

San Clemente High School

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