Yomaira Alicea
Jersey City
Summary
Experienced in thriving within fast-paced, multitasking environments. Known for exceptional organizational skills and efficiency. Possess a strong work ethic and a keen eye for detail. Driven by ambition to achieve success. As a manager, lead by example, motivating and inspiring team to reach full potential.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Manager
First Service Residential
Jersey City, NJ
09.2024 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
Assistant Community Manager
FirstService Residential
Jersey City, NJ
05.2020 - 09.2024
- Assist Community Manager in day-to-day operations
- Work with maintenance department to ensure all daily work orders are completed in a timely fashion
- Resolve all resident complaints in a time fashion
- Ensure that monthly delinquents are under 1 percent
- Oversee all move in and move outs
- Oversee all deliveries
- Make sure concierge runs smoothly
- Implemented policy and procedures within the community
- Review monthly invoices and approve in Avid
- Assist Community Manager with Preventative and Renovation projects
- Work with Board of Directors daily/weekly
- Plan and supervise community events
- Work with vendors on a weekly basis to ensure COI's are on file
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Lead Concierge
Adamas Building Services
Jersey City, NJ
06.2018 - 04.2020
- Provided excellent customer service to residents, visitors and vendors
- Trained new hire employees
- Oversaw all resident packages daily
- Assisted Fire Department during fire alarm
- Ensured all safety protocols are followed by the Concierge
- Assisted the Property Manager with paperwork or anything that was requested by Management
Education
College -
Fortis College
Cutler Bay, NJ01.2018
High School -
Union City High School
Union City, NJ06.2016
Skills
- Great communication skills
- Excellent time management skills
- Excellent team leadership
- Daily operations management
- MS office suite
- Vendor management
- Relationship building
- Daily operations oversight
- Customer relationship management
- Database management
- Administrative support
Certification
Fire Safety Manager, NJCU
Accomplishments
Graduated from First Service Residential Emerging leaders program - a nomination only based program
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Community Manager
First Service Residential
09.2024 - Current
Assistant Community Manager
FirstService Residential
05.2020 - 09.2024
Lead Concierge
Adamas Building Services
06.2018 - 04.2020
College -
Fortis College
High School -
Union City High School