Yomaira De La Cruz
Mattapan,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Family Advocate
ABCD, Action for Boston Community Development
Roxbury, MA
05.2023 - Current
- Conducted home visits and assessments to evaluate family dynamics.
- Maintained accurate records of all client contacts including documenting progress notes into an electronic database system.
- Facilitated parental workshops and classes to support children in achieving school and academic success.
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Participated in interdisciplinary team meetings to discuss cases and coordinate client treatment plans.
- Assessed risk factors within a family environment to determine appropriate interventions necessary for safety.
- Assisted families with obtaining resources such as medical care, housing, food, and employment opportunities.
- Identified appropriate community resources and provided referrals for services.
- Educated clients about available community resources and assisted them with accessing those resources when needed.
Customer Service Representative
Boston Public Schools, BPS
Roxbury, MA
08.2019 - 05.2023
- Developed positive relationships with customers through friendly interactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
School Secretary
Boston Public Schools, BPS
South Boston, MA
12.2021 - 08.2022
- Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw school budget and submitted agenda items for approval.
- Answered inquiries from students regarding their academic progress or any other concerns they may have had.
- Maintained student records, including attendance data and grade reports.
- Provided administrative support to the principal, teachers, and other school personnel.
Preschool Teacher
Horizons for the Homeless Children
Jamaica Plain, MA
03.2018 - 07.2019
- Engaged with children on individual basis to build positive, trusting relationships.
- Led story time sessions designed to promote literacy skills among young learners.
- Developed lesson plans that incorporated creative teaching techniques.
- Met with parents to discuss child behavior and academic progress.
- Taught children foundational skills in colors, shapes and letters.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
- Observed children to record development.
Preschool Teacher
JFK Family Services
Charlestown, MA
09.2016 - 09.2017
- Facilitated group play activities that encouraged collaboration among students.
- Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
- Encouraged critical thinking skills through problem solving activities.
- Read stories to children and taught painting, drawing, and crafts.
- Collaborated with colleagues on developing new classroom projects and monthly themes.
- Engaged with children on individual basis to build positive, trusting relationships.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Participated in parent-teacher conferences to discuss academic progress of each child.
- Built and strengthened positive relationships with students, parents and teaching staff.
Infant and Toddler Teacher
Nurtury Learning Lab
Roxbury, MA
08.2012 - 06.2016
- Read aloud and played alphabet games to encourage early literacy.
- Encouraged children's curiosity and exploration through interactive learning activities.
- Provided individualized instruction to infants and toddlers according to their developmental needs.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Administered first aid and medication in accordance with health and safety regulations.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Education
Bachelor of Science - Human Services
Cambridge College
Cambridge, MA05-2025
Associate of Science - Education
Bunker Hill Community College
Charlestown, MA05-2018
Skills
- Child development
- Effective communication
- Community resource coordination
- Family Advocacy
- Parenting education
- Case management
- Multicultural sensitivity
- Relationship building
- Phone etiquette
- Active listening
- Customer service
- Call center experience
- Script adherence
- Conflict resolution
- Problem-solving
- Teamwork and collaboration
Languages
Spanish
Professional
Accomplishments
- Currently a high honors student.
- Consecutive employee of the month.
References
References available upon request.
Timeline
Family Advocate
ABCD, Action for Boston Community Development
05.2023 - Current
School Secretary
Boston Public Schools, BPS
12.2021 - 08.2022
Customer Service Representative
Boston Public Schools, BPS
08.2019 - 05.2023
Preschool Teacher
Horizons for the Homeless Children
03.2018 - 07.2019
Preschool Teacher
JFK Family Services
09.2016 - 09.2017
Infant and Toddler Teacher
Nurtury Learning Lab
08.2012 - 06.2016
Bachelor of Science - Human Services
Cambridge College
Associate of Science - Education
Bunker Hill Community College
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