Yomaira Lorenzo
Lakeland
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
9
9
years of professional experience
Work History
Front Office Support Specialist
Concentra Urgent Care
11.2023 - Current
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Responded to inquiries from callers seeking information.
- Facilitated communication between patients and healthcare professionals to ensure timely and accurate information exchange.
Receptionist
Palm Medical Centers
07.2022 - 08.2023
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered central telephone system and directed calls accordingly.
- Work daily reports
- Accurately and Professionally handle all front desk operations including balancing daily collections, addressing routine inquiries and forwarding request to appropriate personnel
- Assist with inventory and maintenance of business office supplies and the completion of business office reports.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Government Operations Consultant
Florida Department Of Health, Polk County
07.2020 - 07.2022
- Scheduling Patient appointments
- Verification of Insurance Coverage
- Customer Service
- Identified client business and operational needs and introduced services to provide solutions.
- Supported community outreach initiatives by partnering with local organizations for Covid-19.
- Data entry and clerical duties such as completion of paperwork for each Covid-19 case.
- Mailing contacts there isolation information and entering cases and information into Merlin data base.
- Maintaining and reporting date points related to Covid-19.
- Assisting with case investigations and contact tracing for this data.
- Additionally assisting at Covid-19 testing events and Covid-19 vaccination events.
Childcare Assistant Teacher
Learning station academy
06.2019 - 07.2020
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Organized and led activities to promote physical, mental and social development.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Sparked creativity and imagination by helping children discover new things each day.
- Maintained daily records of individual activities, behaviors, meals and naps.
Spa Receptionist
Daydreams Day Spa & Bath Shop
07.2018 - 02.2019
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Inputted client information into booking system accurately and completely to chart sales metrics.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Guided customers through facility tours explaining all of spa resources and amenities.
Key Holder
Payless Shoes Source
10.2015 - 07.2018
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Maintained store and maintained appearance.
- Performed store opening and closing tasks to comply with preset store operations guidelines.
- Signed for incoming shipments in manager's absence.
- Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL05.2016
Skills
- Fluent in English/Spanish
- Microsoft Office expertise
- Clinic software
- Customer satisfaction
- Schedule and calendar management
- Administrative tasks
- Verbal and writing communication
- Database entry
- Scanning and copying
- Organization and efficiency
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Customer service
- Patient Database Maintenance
- Paperwork Coordination
Timeline
Front Office Support Specialist
Concentra Urgent Care
11.2023 - Current
Receptionist
Palm Medical Centers
07.2022 - 08.2023
Government Operations Consultant
Florida Department Of Health, Polk County
07.2020 - 07.2022
Childcare Assistant Teacher
Learning station academy
06.2019 - 07.2020
Spa Receptionist
Daydreams Day Spa & Bath Shop
07.2018 - 02.2019
Key Holder
Payless Shoes Source
10.2015 - 07.2018
High School Diploma -
Lakeland Senior High School
Similar Profiles
Eldy ArambulaEldy Arambula
Physical Therapist PRN at Concentra Urgent CarePhysical Therapist PRN at Concentra Urgent Care
Miranda RiosMiranda Rios
MA Extern at Concentra Urgent CareMA Extern at Concentra Urgent Care
Jamie RobertsJamie Roberts
Medical Assistant/Limited Medical Radiologic Tech at Concentra Urgent CareMedical Assistant/Limited Medical Radiologic Tech at Concentra Urgent Care