Yomaira Rivera
Riverview,FL
Summary
Seeking a Full Time position where my creative and high quality guest service will be valued. A position that involves continued education would be ideal. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
13
13
years of professional experience
Work History
Community Manager
Lakeshore Management
08.2021 - Current
- Managed community within established cost constraints.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Evaluated property conditions and recommended improvements.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Online Personal Shopper
Walmart
06.2021 - 12.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Hairdresser
Sue Kolve Salon Day And Spa
06.2020 - 10.2020
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
Sales Agent
All American do it center
10.2015 - 05.2019
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
Assistant Manager
Casa Mofongo Restaurant
01.2011 - 01.2013
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strategy to increase sales and drive profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Examination Board/ Cosmetology License - Cosmetology
The Salon Professional Academy
Onalaska, Wisconsin06.2020
High School Diploma -
Dr. Agustin Stahl High School
Bayamon, Puerto Rico05.2001
Skills
- Cosmetology
- Exceptional time management and organizational skills
- Adaptable to multi-faceted environments
- Bilingual
- Sale Marketing
- Coordinate calendars for appointment successfully
- 3 Years experiences as Community Manager for Housing communities
- More than 15 Years customer services
- Financial Budgeting and Reporting
- Eager to Lead and improve of current Team dynamics
- 3 years experience on collection and Delinquency
References
- Josefina Masquida, 1425 foxboro dr., Brandon, FL, 33511, 727-348-6201
- Daisy A Gonzales, 9323 Eden drive, Tampa, FL, 33610, 813-364-3466
- Carmichelle Neitzke, 3433 Riffle Range Rd, Appleton, WI, 54913, 920-538-2828, carmichelle214@gmail.com
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Manager
Lakeshore Management
08.2021 - Current
Online Personal Shopper
Walmart
06.2021 - 12.2021
Hairdresser
Sue Kolve Salon Day And Spa
06.2020 - 10.2020
Sales Agent
All American do it center
10.2015 - 05.2019
Assistant Manager
Casa Mofongo Restaurant
01.2011 - 01.2013
Examination Board/ Cosmetology License - Cosmetology
The Salon Professional Academy
High School Diploma -
Dr. Agustin Stahl High School
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