Jessmarie Santiago
Irving,TX
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
7
7
years of professional experience
Work History
Supervisor
Ambridge Hospitality
Irving, TX
01.2020 - 07.2024
- Supervise and train housekeeping staff, including scheduling and assigning tasks.
- Ensure all rooms and common areas are cleaned and maintained to high standards.
- Develop and implement cleaning procedures and protocols.
- Conduct quality control checks to ensure work meets established standards.
- Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
- Resolve customer complaints related to housekeeping services.
- Address maintenance issues and report to the maintenance department.
- Monitor and ensure compliance with occupational health and safety standards.
- Perform administrative tasks such as timecards, attendance, and payroll.
- Collaborate with other departments to ensure facilities are maintained to high standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
Housekeeping and Laundry Attendant
Prefering Staff
Irving, TX
03.2017 - 01.2020
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Organized storage areas for efficient use of space.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Responded to guest requests for extra towels, blankets or other items.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Washed, dried, folded and ironed clothes according to customers' preferences.
Education
High School Diploma -
DR .PILA
Ponce ,Pr 05-2004
Timeline
Supervisor
Ambridge Hospitality
01.2020 - 07.2024
Housekeeping and Laundry Attendant
Prefering Staff
03.2017 - 01.2020
High School Diploma -
DR .PILA