Yomara Lopez
Nogales ,AZ
Summary
Dedicated and detail-oriented individual with strong organizational and time management skills. Proven ability to provide excellent customer service, prioritize tasks, and maintain accurate records. Seeking a role where I can utilize my skills to contribute to a dynamic team.
- Excellent customer service skills
- Strong organizational and time management abilities
- Ability to work independently and as part of a team
- Detail-oriented and accurate in work
- Proficient in administrative tasks
Overview
2021
2021
years of professional experience
Work History
School Custodian
Sodexo USA
- Maintained cleanliness of school premises through daily custodial tasks like sweeping and mopping.
- Disinfected classrooms, restrooms, and common areas to promote healthy learning environments.
- Completed specialized deep-cleaning projects during summer breaks to prepare facilities for academic year.
- Supported school events by setting up and breaking down furniture and equipment as needed.
- Addressed potential hazards in hallways and entryways to enhance school safety.
- Moved furniture for cleaning purposes and special event setups.
- Performed routine floor stripping, sealing, and finishing to maintain aesthetics.
- Assembled basic furniture and supplies for offices and multi-use rooms.
Customer Service Cashier
Buffalo Exchange
Nogales
09.2018 - 03.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Guest Service Representative
Studio 6 Hotel
Tucson, AZ
05.2017 - 12.2017
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Dental Receptionist
West Dental
Nogales Sonora
01.2017 - 05.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Education
GED -
Nogales High School
Nogales, AZSkills
- Punctuality
- Cleaning and sanitation
- Problem-solving
- Attention to detail
- communication skills
- Manage appointments
- Heavy lifting
- Customer service
- Computer skills
- Cash handler
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Cashier
Buffalo Exchange
09.2018 - 03.2020
Guest Service Representative
Studio 6 Hotel
05.2017 - 12.2017
Dental Receptionist
West Dental
01.2017 - 05.2017
School Custodian
Sodexo USA
GED -
Nogales High School