Yomarie Miranda-Roman
Riverview,FL
Summary
Experienced Fraud Analyst with over 15 years of experience in the banking sector, specializing in fraud detection, Anti-Money Laundering (AML), and risk mitigation. Demonstrated expertise in reviewing and investigating customer cases to detect and prevent losses. Strong analytical skills with a proven track record of recommending control improvements and identifying trends in suspicious activity. Fluent in both Spanish and English, with certifications in Business Analytics. A dedicated team player with a keen eye for detail, capable of operating in fast-paced environments while ensuring compliance with industry standards.
Overview
16
16
years of professional experience
Work History
Detection & Investigation Quality Analyst
PNC Bank
02.2023 - Current
- Review and investigate customer cases, reports, and transactions to identify potential and actual loss, fraud, and suspicious activity.
- Perform early detection of suspicious activities, mitigating fraud, Anti-Money Laundering (AML) risks, and preventing losses.
- Provide recommendations for process improvements and assist in staff training on detection and investigation techniques.
- Collaborate with internal teams to identify systemic issues and facilitate root cause analysis, ensuring effective corrective actions.
- Prepare and maintain detailed documentation of analysis and investigative work.
- Worked in multiple screens and tabs, multi-internet browsers, efficiently and quickly.
- Received inbound and made outbound calls with internal and external customers.
Sr. Underwriting Analyst – Operations
PNC Bank
05.2022 - 02.2023
- Conducted risk assessments of credit collateral and loan transactions, identifying potential fraud risks.
- Analyzed financial data to ensure the financial worthiness of clients and reduce organizational risk exposure.
- Collaborated with internal departments to ensure adherence to risk management policies and regulatory compliance.
- Developed reports and provide insights for senior management on suspicious trends and risk mitigation opportunities.
- Received inbound and made outbound calls with internal and external customers.
- Worked in multiple screens and tabs, multi-internet browsers, efficiently and quickly.
Spanish Bilingual CSR II – Online Banking Tier 2
PNC Bank
09.2021 - 05.2022
- Investigated complex customer inquiries involving fraud or suspicious activities and filed Suspicious Activity Reports (SAR) when necessary.
- Provided solutions to customer problems related to fraud and online banking, offering advice and escalations as appropriate.
- Collaborated with other departments to resolve escalated customer issues and shared insights to improve fraud detection processes.
- Mentored junior team members in identifying and addressing fraud-related issues.
- Received inbound and made outbound calls with internal and external customers.
- Worked in a fast-paced, production environment using multiple applications daily.
Virtual Customer Service Rep II- Credit Card
PNC Bank
03.2021 - 09.2021
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Received inbound and made outbound calls with internal and external customers.
- Worked in multiple screens and tabs, multi-internet browsers, efficiently and quickly.
Resource Manager
US Army
02.2009 - 02.2015
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Business Analytics Certification
E-cornell
2023
Master of IT - Information Assurance And Security
American InterContinental University
Schaumburg, IL10.2021
Bachelor of Science - Human Resources Management
American InterContinental University
Schaumburg, IL06.2020
Skills
- Fraud Detection & Investigation
- Anti-Money Laundering (AML) Compliance
- Risk Mitigation & Loss Prevention
- Case Analysis & Report Writing
- Customer Communication (Bilingual: Spanish/English)
- Data Analysis & Trend Identification
- Multitasking & Time Management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams)
Professional Skills
Time Management & Multitasking: Skilled in managing tasks efficiently in fast-paced environments, ensuring deadlines are met without compromising quality.
Analytical & Critical Thinking: Strong ability to analyze data, detect trends, and make informed decisions to prevent fraud and minimize risk.
Technical Proficiency: Adept at using multiple applications and working across various platforms daily, ensuring smooth operations.
Microsoft Office Expertise: Advanced user of Microsoft products (Word, Excel, Outlook, PowerPoint, Teams).
Computer Skills: Proficient in managing multiple screens, tabs, and browsers simultaneously for efficient workflow.
Meticulous Attention to Detail: Highly attentive to details, ensuring thorough investigation and accurate reporting in all tasks.
Customer Service & Communication: Extensive inbound and outbound calling experience with a focus on delivering excellent service to internal and external customers.
Timeline
Detection & Investigation Quality Analyst
PNC Bank
02.2023 - Current
Sr. Underwriting Analyst – Operations
PNC Bank
05.2022 - 02.2023
Spanish Bilingual CSR II – Online Banking Tier 2
PNC Bank
09.2021 - 05.2022
Virtual Customer Service Rep II- Credit Card
PNC Bank
03.2021 - 09.2021
Resource Manager
US Army
02.2009 - 02.2015
Business Analytics Certification
E-cornell
Master of IT - Information Assurance And Security
American InterContinental University
Bachelor of Science - Human Resources Management
American InterContinental University
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