Yomaris Esquivel
Summary
Focused professional versed in office operations, customer service, and administrative support. Demonstrated ability to lead, motivate, and coordinate personnel, streamline operations, and develop successful strategies to achieve organizational objectives. A reliable and organized individual who combines excellent problem-solving skills, strong work ethic, and an eye for detail to ensure the success of an organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Office Manager
Gearity Wellness Center
09.2016 - Current
- Over see daily Office operations.
- Schedule patients and answer calls.
- Purchase office and medical supplies to replenish inventory
- Prepare financial documents such as invoices, purchase orders, and , expense reports.
- Knowledgeable on OSHA and HIPPA regulations
- Took on a Human Resource role and, interviewed, hired and trained new employees.
- Assisted the billing department with; insurance verifications, collecting patient balances/ making payment plans.
- Assisted with company's transfer from MDware EMR system to athenahealth EMR.
Nursing Home Administrator-Intern
Delaney Park Health And Rehabilitation Center
01.2023 - 05.2023
- Order necessary items for facility
- Improved resident satisfaction by developing and implementing person-centered care plans.
- Ensured regulatory compliance by conducting internal audits and addressing areas of improvement promptly.
- Registered and discharged resident smoothly
Office Manager Intern
The Women Center- OB/GYN
08.2022 - 05.2023
- Enhanced office efficiency by streamlining processes and implementing organizational strategies.
- Reduced paperwork backlog by diligently organizing and filing documents in a timely manner.
- Assisted in improving interdepartmental communication through coordination of meetings and events.
- Managed office inventory, ensuring adequate supplies were available for daily operations.
- Gained knowledge of company policies, protocols and processes.
- Provided exceptional customer service, addressing inquiries promptly and professionally.
- Aided in the onboarding process of new employees, ensuring they were equipped with necessary knowledge and tools for success.
Customer Service Office Staff Member
Publix Supermarkets Store
11.2010 - 08.2017
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Collaborated with team members to maintain a positive work environment and achieve daily goals.
- Reduced wait times for customers through efficient multitasking and prioritization skills.
- Recognized as a top performer within the team on multiple occasions due to dedication towards achieving excellent results.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
BACHELORS OF HEALTH SERVICE In ADMINISTRATION -
UNIVERSITY OF CENTRAL FL
04.2023
Associate in arts -
VALENCIA COLLEGE
05.2020
Skills
- PowerPoint Presentations
- Microsoft Office
- Policy and Procedure Modification
- Office Supplies and Inventory
- Payroll Administration
- Expense Reporting
- Workflow Optimization
- Employee Supervision
- Training and Development
- Customer Service
- Human Resources
- Schedule Preparation
- Administrative Support
Certification
- Phlebotomy
- Money order and Western Union
Timeline
Nursing Home Administrator-Intern
Delaney Park Health And Rehabilitation Center
01.2023 - 05.2023
Office Manager Intern
The Women Center- OB/GYN
08.2022 - 05.2023
Assistant Office Manager
Gearity Wellness Center
09.2016 - Current
Customer Service Office Staff Member
Publix Supermarkets Store
11.2010 - 08.2017
BACHELORS OF HEALTH SERVICE In ADMINISTRATION -
UNIVERSITY OF CENTRAL FL
Associate in arts -
VALENCIA COLLEGE
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