Yomary Tirado Santos
Chicago,IL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Ascension Medical Group
05.2017 - Current
- Scheduled appointments, greeting and registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk Receptionist and Medical Assistant
North River Point Pediatrician
04.2014 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
Midwest Chiropractic Clinic
02.2009 - 04.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Entered and updated sensitive customer information during check-ins.
Education
Associate of Science - Medical Assisting
Lincoln Tech
Melrose Park, IL05.2009
High School Diploma -
Luis Pales Matos
Bayamón, PR05.1991
Skills
- Customer Service
- Patient Management and relations
- Service-Orientation
- Complex Problem-Solving
- Conflict Resolution Ability
- Active Listening
- Charting Expertise
- Email Software
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Ascension Medical Group
05.2017 - Current
Front Desk Receptionist and Medical Assistant
North River Point Pediatrician
04.2014 - 05.2017
Front Desk Receptionist
Midwest Chiropractic Clinic
02.2009 - 04.2014
Associate of Science - Medical Assisting
Lincoln Tech
High School Diploma -
Luis Pales Matos
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