Yomayra Diaz
Philadelphia,PA
Summary
Accomplished HR professional with a proven track record at Sharing Love Home Care, enhancing employee satisfaction and streamlining onboarding processes. Skilled in HR policies and organizational development, adept at conflict resolution and benefits administration. Leveraged HR metrics for strategic decisions, significantly improving personnel analytics and internal communications.
Overview
10
10
years of professional experience
Work History
Senior Human Resources Representative
Sharing Love Home Care
03.2021 - Current
- Conducted thorough investigations into workplace complaints, resolving conflicts professionally and promptly.
- Ensured compliance with federal, state, and local employment laws by staying current on regulations and updating policies accordingly.
- Designed comprehensive onboarding programs for new hires, ensuring smooth integration into the company culture.
- Administered benefits programs effectively, ensuring employees received accurate information about their options and enrollment procedures.
- Developed and maintained accurate employee records, ensuring prompt retrieval of information for reporting purposes or internal audits.
- Improved employee satisfaction by implementing effective HR policies and initiatives.
- Developed and implemented onboarding and orientation programs for new employees.
- Supported management decisions by providing detailed reports on personnel analytics, trends, and recommendations.
Human Resources Representative
Sweet Home Primary Care
11.2017 - 02.2021
- Answered employee inquiries regarding health benefits and 401k options.
- Enhanced employee satisfaction by implementing effective HR policies and procedures.
- Maintained accurate personnel records, safeguarding confidential information while keeping it uptodate.
- Conducted exit interviews to gain insight into areas needing improvement within the organization''s human resources practices.
- Created a positive work environment by addressing employee concerns promptly and professionally.
- Assisted with writing job postings and job descriptions for boards.
Customer Service Representative
Philadelphia Gas Works (PGW)
04.2014 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided pre- and post-sales customer service and support.
- Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.
- Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Edison High School
Philadelphia, PA06.2007
Skills
- HR policies and procedures
- HR Metrics and Analytics
- Onboarding Processes
- Job Descriptions
- Exit Interviews
- Organizational Development
- Recruitment Strategies
- Background Checks
- Benefits Administration
- Internal Communications
- Compensation analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Senior Human Resources Representative
Sharing Love Home Care
03.2021 - Current
Human Resources Representative
Sweet Home Primary Care
11.2017 - 02.2021
Customer Service Representative
Philadelphia Gas Works (PGW)
04.2014 - 02.2021
High School Diploma -
Edison High School
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