YOMAYRA RAMOS
Las Vegas,NV
Summary
Dedicated professional with a diverse background in customer service, accounting, and technology. Skilled in efficiently managing financial transactions and adept at leveraging technology to streamline processes. Excited to apply these skills to a new role, with a strong commitment to continuous learning and professional development.
Overview
20
20
years of professional experience
Work History
Account Receivable Specialist
Andrade's Cleaning Company
Las Vegas, Nevada
02.2020 - Current
- Received and recorded cash, checks and transfers.
- Processed payments, refunds and adjustments to customer accounts.
- Generated income statements, expense accrual reports and journal entries using QuickBooks software.
- Verified and posted accounting entries with QuickBooks to maintain timely, accurate input of information in accounting system.
Field Supervisor
Andrade's Cleaning Company
Las Vegas, Nevada
01.2017 - 01.2018
- Responsible for the coordination of cleaning services for all major construction companies such as Beazer, TriPointe, Lennar Homes, Richmond America, American Homes, Century Communities, among others
- Responsible for overseeing the performance of the cleaning crews
- Ensure compliance with safety measures and procedures by employees
- Coordinates logistics regarding crew's transportation to job sites
- Maintain direct communication with Construction and Project Managers.
Bilingual Customer Service Representative
C3 Connect Channels
Las Vegas, Nevada
01.2016 - 01.2017
- Handle a high volume of incoming calls
- Gathering customer information, assess and fulfill customer needs, and educated customers of their benefits regarding products and services with their United Health Care Plan
- Resolving customer issue via one call resolution guidelines
- Evaluate opportunities to drive process improvements that positively impact customers
- Generate reports calls resolutions as required.
Development Manager
Sacred Heart University, Women's Business Institute (WBI)
San Juan, Puerto Rico
01.2013 - 01.2016
- Develop and implement comprehensive marketing and public relations strategies
- Lead concurrent projects aligned to business objectives
- Design and draft grant proposals as well as developing status reports for funders
- Directly manage team of project managers, providing guidance on action plans and project strategies
- Collaborate with Director to oversee staff of 6 resources including recruitment and performance development
- Responsible for recruiting professional volunteers and coordinating volunteer activities
- Analyze, improve, and implement new training programs to ensure consistent messaging for all stakeholders.
Business Analyst
Sacred Heart University, Women's Business Institute (WBI)
San Juan, Puerto Rico
01.2011 - 01.2013
- Accountable for developing long-term and short-term budgets for customer business plans
- Act as liaison for customers, vendors, and local organizations to answer business related questions and stay informed of current industry and market trends
- Designed and facilitated seminars related to business development planning and government incentive programs available to small businesses.
Restaurant Server
Airport Shoppes
San Juan, Puerto Rico
01.2006 - 01.2011
- Managed end-to-end customer experience including placement of orders through generating accurate invoices.
Restaurant Manager
Doble Six Restaurant
Ponce, Puerto Rico
01.2005 - 01.2006
- Responsible for all aspects of restaurant operations including reconciling customer payments and making bank deposits as well as monitoring food preparation methods ensuring meals were prepared to established guidelines
- Managed teams up to 30 employees, conducted employee training in food preparation, customer service, sanitation, and safety procedures
- Decreased food costs and increased efficiencies by aligning work schedules of cook staff with customer demand.
Executive Administrative Assistant
Pichi's Hotel and Convention Center
Guayanilla, Puerto Rico
01.2004 - 01.2005
- Provided a variety of administrative services in support of Sales Department
- Maintained inventories and monitored sales volumes
- Created print materials and developed promotional items for new product launches.
Education
Master of Science, Industrial and Organizational Psychology -
Pontifical Catholic University
01.2013
Doctor in Information Systems Management -
University of Turabo
Gurabo, PRBachelor of Arts -
University of Sacred Heart
01.2003
Skills
- Bilingual English / Spanish
- Supervision and Training
- Business Analysis
- Building and Leading Teams
- Strategic Planning
- Recruiting and Hiring
- Training and Development
- Web Site Design: HTML5, C, CCS, JavaScript, Wordpress
- Proficient in MS Office and Adobe products
- Credit and Collections
- Payment Management
- Statement Issuing
- Billing Dispute Resolution
- Bill Processing
- Accounts Receivable
- Bookkeeping
Temporary Work Experience
- Outbound Travel Representative at Star Tours International | 1998
- Telemarketer at ATENTO - Citibank Division, Caguas, Puerto Rico | 1999
- Medical billing Auditor at World Travel Assist-Weston, Florida | 2019
Publications
Journal of information sciences and computing technologies, "Point-of-sales systems in food and beverage industry: efficient technology and its user acceptance", http://scitecresearch.com/journals/index.php/jisct/article/view/1024, 02/01/17
References
Available upon request
Accomplishments
- Publication: Journal of information sciences and computing technologies. "Point-of-sales systems in food and beverage industry: efficient technology and its user acceptance" http://scitecresearch.com/journals/ index.php/jisct/article/view/1024, february 2017
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Receivable Specialist
Andrade's Cleaning Company
02.2020 - Current
Field Supervisor
Andrade's Cleaning Company
01.2017 - 01.2018
Bilingual Customer Service Representative
C3 Connect Channels
01.2016 - 01.2017
Development Manager
Sacred Heart University, Women's Business Institute (WBI)
01.2013 - 01.2016
Business Analyst
Sacred Heart University, Women's Business Institute (WBI)
01.2011 - 01.2013
Restaurant Server
Airport Shoppes
01.2006 - 01.2011
Restaurant Manager
Doble Six Restaurant
01.2005 - 01.2006
Executive Administrative Assistant
Pichi's Hotel and Convention Center
01.2004 - 01.2005
Master of Science, Industrial and Organizational Psychology -
Pontifical Catholic University
Doctor in Information Systems Management -
University of Turabo
Bachelor of Arts -
University of Sacred Heart
Similar Profiles
KENNY ANDRADEKENNY ANDRADE
Carpet & Tile Cleaning Technician at Andrade's Carpet CleaningCarpet & Tile Cleaning Technician at Andrade's Carpet Cleaning
Vivian AtaaVivian Ataa
Cleaner at Direct Cleaning CompanyCleaner at Direct Cleaning Company
David M. DaltonDavid M. Dalton
Warehouse Manager at Dalton & Company Professional Cleaning SuppliesWarehouse Manager at Dalton & Company Professional Cleaning Supplies