Summary
Work History
Education
Skills
Languages
Timeline
Generic

Yomayra Sanchez

Paterson,NJ

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Customer Service Representative

  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Help Desk Assistant

  • Participated in weekly meetings to discuss ongoing issues, share knowledge, and develop strategies for improvement.
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.

Helper Clerk

  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Assisted shoppers in locating desired items, helping to create a positive shopping experience.
  • Maintained a clean and organized store environment, contributing to an enjoyable customer experience.
  • Collaborated with team members to complete tasks efficiently and effectively during busy periods.

Education

High School Diploma -

TIRSO DE MOLINA
SANTO DOMINGO

Skills

  • Data Entry
  • Paperwork Processing
  • Complaint Resolution
  • Service Standard Compliance
  • Client Relations
  • Retail Store Support
  • Product Sales
  • Administrative Support

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Help Desk Assistant

Helper Clerk

High School Diploma -

TIRSO DE MOLINA

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Yomayra Sanchez