Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yomayraliz Alvarez

Elyria,Ohio

Summary

Driven Area Operations Manager with a proven track record at Dave & Buster's, enhancing operational efficiency and customer satisfaction through performance analysis and excellent interpersonal skills. Achieved significant cost savings and reduced workplace accidents, demonstrating a keen ability to manage projects and improve team productivity. Skilled in fostering positive relationships and streamlining processes for optimal performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience

Work History

Area Operations Manager

Dave & Buster's
11.2018 - Current
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Established effective communication channels between departments, improving collaboration and information sharing across the organization.
  • Improved overall operational efficiency by streamlining processes and implementing new systems.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.
  • Built and maintained relationships with local vendors, suppliers and partners to maximize supply chain management.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Server

Hecks Cafe
05.2017 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items to enhance sales numbers.

Education

High School Diploma -

Luis Melendez Rodriguez
Hatillo, Puerto Rico

Skills

  • Performance Analysis
  • Excellent interpersonal skills
  • Operational Efficiency
  • Knowledge of performance tracking

Languages

Spanish
Full Professional
Spanish
Native or Bilingual

Timeline

Area Operations Manager

Dave & Buster's
11.2018 - Current

Server

Hecks Cafe
05.2017 - 11.2018

High School Diploma -

Luis Melendez Rodriguez

Similar Profiles

CREATE PROFILE
Yomayraliz Alvarez