YOMEIDA VALDIVIA-SALAZAR
Social Service
Dalzell,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience business administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gain employment with an organization that will benefit from my current skills and provide the opportunity for career development. Maintain professional internal and external relationships that meet company core values.
Overview
5
5
years of professional experience
15
15
years of post-secondary education
2
2
Languages
Work History
Notary Public/Customer Service Liaison
Self Employed Services
, SC
12.2019 - Current
- Delivers outstanding customer service to mobile customers and telephone inquiries
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers.
- Provide notarial service for English and/or Spanish speaking customers
- Create a trustworthy environment for parties to an agreement
- Verify and record the authenticity of legal identification of agreement
- Maintain a notary journal for all transactions
- Completing notarial certificate on all documents & administering oaths
- Filling out immigrations forms, marriage certificates, and other legal documents
- Interpret for non English speaking clients in/but not limited to court settings
- Translate legal documents from Spanish to English
Patient Account Representative
Tandem Health
Sumter, SC
03.2019 - 12.2019
- Contact patients at least one business day before the scheduled appointment to Pre-register the patient and to remind them of their appointment
- The patient is reminded of sliding fee updates, financial responsibilities, as well as any old outstanding balances
- Accept patient payments at the time of registration and/or at check-out, provide a receipt, maintain security of the cash drawer at all times, balance and reconcile all money collected daily, prepare daily deposits
- Demonstrate superior customer services skills, including but not limited to: Interact with all internal and external customers in a caring and respectful manner
- Utilized computer programs to create invoices, letters and other documents.
- Contacted patients after insurance was calculated to obtain payments.
- Answer telephone, respond to messages/inquiries and route calls in a timely and polite manner
- Communicate with patients and their families in a courteous, professional, cooperative and mature manner both in-person and over the telephone.
Office Associate
Kimbrells Furniture
Sumter, SC
04.2018 - 03.2019
- Ability to speak conversational English and Spanish when translating for customers
- Presentation of self and actions to the general public and customers is always handled in a positive and professional manner
- Comply with all company policies, procedures, and schedules and perform Manager requested duties as necessary
- Maintain proper management of legal contracts and provide account receivables.
Sales Associate
Kimbrells Furniture
Sumter, SC
11.2015 - 06.2016
- Provided excellent customer service by being knowledgeable in all areas of store merchandise and policies
Education
Human Resource Management
NOTARY PUBLIC OF SOUTH CAROLINA COMMISSION
01.2019 - 01.2030
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Sumter County Adult Education
09.2011 - 12.2014
Diploma/GED - undefined
University of Phoenix
08.2009 - 07.2010
Skills
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Timeline
Notary Public/Customer Service Liaison
Self Employed Services
12.2019 - Current
Patient Account Representative
Tandem Health
03.2019 - 12.2019
Human Resource Management
NOTARY PUBLIC OF SOUTH CAROLINA COMMISSION
01.2019 - 01.2030
Office Associate
Kimbrells Furniture
04.2018 - 03.2019
Sales Associate
Kimbrells Furniture
11.2015 - 06.2016
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Sumter County Adult Education
09.2011 - 12.2014
Diploma/GED - undefined
University of Phoenix
08.2009 - 07.2010
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