Ayomide (Yomi) Johnson
IT Professional
New York Metropolitan Area,NY
Summary
Skilled Technologist with experience configuring computers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters, and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Help Desk Technician
CardWorks Servicing
Woodbury, NY
09.2021 - Current
- Patched software and installed new versions to adhere to industry standards and instill confidence in end-users.
- Broke down and evaluated user problems, using procedures, personal expertise and probing questions.
- Provided Tier 1-2 IT support to non-technical internal users through desk side support services.
Audio Visual Technician
Hofstra University
Hempstead, NY
01.2021 - 08.2021
- Monitored and repaired audio, video, control systems and video conferencing equipment.
- Adhered to safety protocols while installing projectors, displays, cabling, and speakers.
- Interfaced with customers to explain operation and instill confidence in installed systems.
Research Assistant
Zucker School Of Medicine At Hofstra University
Hempstead, NY
01.2021 - 07.2021
- I conducted research on the significance of medical student delaying the USMLE Step 1 & 2 exams due to overwhelming circumstances
- I transcribed data, created representative graphs and presentations.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection for both quantitative and qualitative data types.
Intern
Global Kids International
Washington, DC
06.2019 - 08.2019
- Taught an 8-week interactive coding course at E.L. Haynes, a DCPS school. Course utilized drag-and-drop coding language to relay basic concepts of computer science to students aged 8-12 years old.
Mobile Developer
Substring LLC
Remote
03.2019 - 05.2019
- Collaborated across multi-disciplinary teams using Agile development frameworks and GitHub repository techniques
- Reviewed and tested customer-facing prototypes before deployment, applying best practice diagnostic techniques to verify usability.
PC Technician
NYU Rory Meyers College Of Nursing
New York, NY
08.2017 - 05.2019
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Skills
Technical Support Triage
Support Ticket System Management
Remote System Analysis
Technical Documentation
G-Suite/Google Admin
Desktop support
Python
Windows/Mac OS/Linux
Active Directory
Timeline
Help Desk Technician
CardWorks Servicing
09.2021 - Current
Audio Visual Technician
Hofstra University
01.2021 - 08.2021
Research Assistant
Zucker School Of Medicine At Hofstra University
01.2021 - 07.2021
Bachelor of Science - Computer Networking And Cybersecurity
University of Maryland Global Campus
01.2020 - Current
Intern
Global Kids International
06.2019 - 08.2019
Mobile Developer
Substring LLC
03.2019 - 05.2019
PC Technician
NYU Rory Meyers College Of Nursing
08.2017 - 05.2019
Education
Bachelor of Science - Computer Networking And Cybersecurity
University of Maryland Global Campus
Remote 01.2020 - Current