Yomi Anderson
Lawrenceville,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Baker's Apprentice
Publix Super Markets
Lawrenceville, GA
09.2022 - 10.2024
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
- Supported inventory management tasks, including ordering supplies and rotating stock for optimal freshness.
- Participated in promotional events and demonstrations to showcase bakery products, driving increased interest and sales.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Cut and shaped dough for rolls, bread and various pastries.
- Rolled out dough by hand or with a rolling pin to create pie crusts or other pastry shells.
- Blended ingredients and mixed dough, following recipes.
- Stocked shelves with freshly baked products throughout the day.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Customer Service Associate
Jewel Osco
07.2021 - 06.2022
- Built positive relationships with customers by listening to concerns and requests
- Develop and improve learning opportunities and incorporate new strategies
- Addressed customer concerns and provided a timely resolution to mitigate complaints
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- Monitored promotions and sales to provide updated information and pricing
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
- Completed sales payments, refunds and exchanges
- Assisted with training and developing sales associates and customer service team members
Office Assistant
ALR Properties
Chicago, Illinois
04.2013 - 04.2021
- Communicated with customers and other offices regularly
- Prepared meeting agendas, transcribed minutes, and circulated plans to staff members
- Proofread documents and organized records, reports, and documents
- Organized, ordered and restocked office supplies to keep staff efficient and productive
- Supported team and customer meetings by organizing the documentation and presentation necessary for smooth conferences
- Reconciled company financial account balances monthly using supporting documentation
- Scheduling
- Property Tours
- Credit evaluation
SR.ADMINISTRATOR
INTERGRAPH Corporation
07.2008 - 06.2011
- Prepared executive summaries
- AR aging reports
- Negotiated payment arrangements
- Facilitated dispute resolution
- Account reconciliation & Write offs
- Contract, credit and purchase order analytics
- Monitored processes such as AR Reviewed activities regularly to identify opportunities for improvement
- Maintained and updated files and records to support efficient account receivables operations
Education
Resident Leasing - Real Estate
Illinois Real Estate Institute
Niles, IL01.2020
ABA Marketing & Management - Business Management
St. Xavier University
Chicago, IL01-2017
Professional Development Certificate - Business Management
Project Management Institute
Madison, ALSkills
- Baking techniques
- Equipment maintenance
- Recipe adherence
- Dough preparation
- Inventory management
- Customer service
- Order processing
- Problem solving
- Food safety
- Quality assurance
- Team collaboration
- Sales promotion
- Time management
Skills
- Customer service
Timeline
Baker's Apprentice
Publix Super Markets
09.2022 - 10.2024
Customer Service Associate
Jewel Osco
07.2021 - 06.2022
Office Assistant
ALR Properties
04.2013 - 04.2021
SR.ADMINISTRATOR
INTERGRAPH Corporation
07.2008 - 06.2011
Resident Leasing - Real Estate
Illinois Real Estate Institute
ABA Marketing & Management - Business Management
St. Xavier University
Professional Development Certificate - Business Management
Project Management Institute
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