Yomi Anderson
Lawrenceville,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Baker's Assistant
Publix Super Markets
09.2022 - 10.2024
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced product quality by consistently following established recipes and maintaining proper ingredient measurements.
- Supported inventory management tasks, including ordering supplies and rotating stock for optimal freshness.
- Participated in promotional events and demonstrations to showcase bakery products, driving increased interest and sales.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
Customer Service Associate
Jewel Osco
07.2021 - 06.2022
- Built positive relationships with customers by listening to concerns and requests
- Develop and improve learning opportunities and incorporate new strategies
- Addressed customer concerns and provided a timely resolution to mitigate complaints
- Completed paperwork associated with merchandise, price adjustments, customer returns and cash register operation
- Monitored promotions and sales to provide updated information and pricing
- Issued refunds, merchandise exchanges and price adjustments in compliance with company policies
- Completed sales payments, refunds and exchanges
- Assisted with training and developing sales associates and customer service team members
Office Assistant
Robinson & Robinson LLC
04.2013 - 08.2021
- Communicated with customers and other offices regularly
- Prepared meeting agendas, transcribed minutes, and circulated plans to staff members
- Proofread documents and organized records, reports, and documents
- Organized, ordered and restocked office supplies to keep staff efficient and productive
- Supported team and customer meetings by organizing the documentation and presentation necessary for smooth conferences
- Reconciled company financial account balances monthly using supporting documentation
- Scheduling
- Property Tours
- Credit evaluation
SR.ADMINISTRATOR
INTERGRAPH Corporation
07.2008 - 06.2011
- Prepared executive summaries
- AR aging reports
- Negotiated payment arrangements
- Facilitated dispute resolution
- Account reconciliation & Write offs
- Contract, credit and purchase order analytics
- Monitored processes such as AR Reviewed activities regularly to identify opportunities for improvement
- Maintained and updated files and records to support efficient account receivables operations
Education
Professional Development Certificate - Business Management
Project Management Institute
Madison, ALLicensing - Real Estate
Illinois Real Estate Institute
Niles, IL01.2020
ABA Marketing & Management - Business Management
St. Xavier University
Chicago, IL01-2017
Skills
- Customer service
- Team player
- Time management
- Attention to details
- Data entry
- Problem resolution
Timeline
Baker's Assistant
Publix Super Markets
09.2022 - 10.2024
Customer Service Associate
Jewel Osco
07.2021 - 06.2022
Office Assistant
Robinson & Robinson LLC
04.2013 - 08.2021
SR.ADMINISTRATOR
INTERGRAPH Corporation
07.2008 - 06.2011
Licensing - Real Estate
Illinois Real Estate Institute
Professional Development Certificate - Business Management
Project Management Institute
ABA Marketing & Management - Business Management
St. Xavier University
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