Yomira Bonilla
Mauldin,SC
Summary
City Carrier Assistant offering 11 years of industry experience. Strong history of managing high-volume routes with superior accuracy. Frequently commended for efficiency and attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
City Letter Carrier
USPS
South Carolina, Greenville
03.2013 - Current
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Enhanced operational efficiency by sorting and organizing mail for delivery in a timely manner.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Maintained vehicle safety and cleanliness, contributing to a professional image for the postal service.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Streamlined daily operations by utilizing technology for route planning and tracking deliveries.
- Collaborated with fellow letter carriers to ensure complete coverage of assigned routes during absences or vacations.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Assisted customers with postage needs, including weighing packages, affixing postage, and recommending mailing options.
- Identified undeliverable mail items, completing necessary documentation for return to sender or forwarding accordingly.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Reported any irregularities or issues encountered on assigned routes to supervisors promptly for resolution.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Reduced instances of misdelivered mail by verifying addresses before handing off items to recipients during delivery rounds.
- Supported the overall mission of the postal service by maintaining integrity when handling confidential information found within mailed items.
- Trained new employees on proper procedures for sorting, organizing, and delivering mail within designated areas effectively.
- Prevented potential loss or damage of parcels while in transit by carefully securing them within designated compartments inside the delivery vehicle.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered packages and mail to business and people in local area.
- Planned and cased mail in sequence of delivery for designated route.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Handled mail and packages with care to prevent damage during delivery.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Employed GPS and other navigational tools to find shortest routes to locations.
Internal Security Officer
Saint James Security
San Juan, Puerto Rico
08.2012 - 03.2013
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
Logistic Supply Specialist
Unites States Army
Germany, Ansbach
12.2005 - 01.2010
- Streamlined inventory management by implementing efficient tracking systems and procedures.
- Reduced order processing time with the introduction of an automated documentation system.
- Improved delivery times by optimizing routes and coordinating with transportation providers.
- Increased customer satisfaction through timely communication and proactive issue resolution.
- Enhanced warehouse efficiency by reorganizing storage layout for easier access to high-demand items.
- Trained new team members on company policies, procedures, and software tools, ensuring a smooth onboarding process.
- Conducted regular audits of inventory to maintain accurate records and prevent stock discrepancies.
- Collaborated with sales teams to forecast demand and ensure adequate product availability during peak periods.
- Generated documentation and information required for customer shipments.
- Enhanced unit readiness by conducting thorough training sessions and evaluations.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Established effective communication channels to relay vital information between units during operations.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Risk-assessed environments and implemented appropriate security measures.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Relayed crucial information and coordinated operations using radio communications equipment.
- Provided professional reconnaissance and security support during varied operations.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Maintained required level of proficiency in use of firearms.
- Trained in conflict resolution among subordinates, equals and superiors.
- Trained in small arms, anti-armor and indirect fire weapons.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Looked after weapons by scheduling and performing organizational and preventive maintenance.
- Upheld United States Army dress and appearance regulations for professional appearance.
- Worked weekends and long hours in deployed locations to complete required taskings.
- Operated surveillance radar, communication systems and identification equipment.
- Oversaw utilities manual records to perform stock control and accounting duties.
Education
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico
Puerto RicoSkills
- Postal Law Knowledge
- Mail Delivery
- Computer Literacy
- Conflict Resolution
- Problem Solving
- Stress Management
- Safe Driving
- Decision Making
- Critical Thinking
- Multitasking
- Organizational Skills
- Package Handling
- Camouflage Techniques
- Vehicle Operation
- Combat Readiness
- Drill Instruction
- Weapons Handling
- Survival Techniques
- Equipment Maintenance
- Physical Fitness
- Self-Defense Training
- Tactical Proficiency
- Team Coordination
- First Aid Knowledge
- Risk Assessments
- Squad Leadership
- Buddy Care and First Aid
- Strategic Thinking
- Night Vision Equipment
- Enemy Monitoring
- Offensive Tactics
- Documentation and Reporting
- Small Arms Training
- Hand-to-Hand Combat Techniques
- Expert Sharpshooter
- Teamwork and Loyalty
- Defensive Tactics
- Combat Mission Support
- Team Collaboration
- Strong Work Ethic
- Field Reconnaissance
- Assessing Risks
- Managing Classified Information
- Mission Planning
- Safety Guidelines
- Firearms Understanding
Languages
Spanish
Native or Bilingual
German
Elementary
Timeline
City Letter Carrier
USPS
03.2013 - Current
Internal Security Officer
Saint James Security
08.2012 - 03.2013
Logistic Supply Specialist
Unites States Army
12.2005 - 01.2010
Bachelor of Arts - Criminal Justice
Interamerican University of Puerto Rico