Yona Gray
Upper Marlboro,Md.
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Cashier
Old Navy
Annapolis, MD
10.2024 - Current
- Processed payments and issued receipts accurately.
- Delivered exceptional support to customers.
- Managed inventory efficiently.
- Processed shipments, verified invoices and managed inventory.
Assistant Manager/ Store Lead
Dollar General
Florence, SC
05.2021 - 09.2024
- Processed transactions swiftly and accurately.
- Provided exceptional customer support.
- Maintained security of funds.
- Managed cash transactions efficiently.
- Managed daily store opening and closing operations.
- Managed and maintained inventory levels effectively.
- Managed and organized incoming inventory shipments.
Sale Assistant
Bed Bath and Beyond
Hanover, MD
10.2018 - 05.2021
- Managed front-end operations efficiently.
- Processed transactions efficiently.
- Managed inventory oversight.
- Handled incoming calls.
- Enhanced company safety through diligent monitoring of security systems.
- Provided exceptional guest support in a fast-paced environment.
Store Lead
The Children's Place
Annapolis, MD
08.2020 - 10.2020
- Managed cash register operations during peak hours efficiently.
- Managed stock levels efficiently.
- Managed phone inquiries promptly.
- Delivered exceptional customer service.
- Processed payments accurately.
- Processed deposits promptly.
Intern
General Service Administration
Washington, SW
01.2017 - 01.2018
- Updated data
- Compiled and coordinated quarterly reports
- Answered phones
- Filed invoices and other records
- Set up appointments
- Maintained office
Education
General Studies -
Prince George's Community College
Largo, MD05.2015
Diploma -
Bowie High School
Bowie, MD01.2014
Skills
- Experienced in PowerPoint Presentations
- Proficient in Microsoft Word
- Excel Proficiency
Timeline
Cashier
Old Navy
10.2024 - Current
Assistant Manager/ Store Lead
Dollar General
05.2021 - 09.2024
Store Lead
The Children's Place
08.2020 - 10.2020
Sale Assistant
Bed Bath and Beyond
10.2018 - 05.2021
Intern
General Service Administration
01.2017 - 01.2018
General Studies -
Prince George's Community College
Diploma -
Bowie High School
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