Yona Wright
Summary
Accomplished Business Development and Account Manager with a proven track record in sales and customer service at Quest Diagnostics, adept in strategic planning, sales philosophy and client relationship building. Leveraged expertise in CRM management and negotiations to exceed revenue targets and foster long-term partnerships. Demonstrated leadership in driving team success and enhancing customer satisfaction through innovative solutions and effective stakeholder communication.
Overview
34
34
years of professional experience
Work History
Business Development Manager
Quest Diagnostics, Inc
07.2021 - 06.2024
- Developed and maintained relationships with key stakeholders, customers and vendors which included cold calling, CRM email campaigns, creating marketing wastepaper and built rapport, documented needs and sales conversations and created potential pipeline prospects in Salesforce
- Developed customized solutions for Insurance clients based on deep understanding of their business needs, delivering exceptional value and driving repeat business
- Facilitated regular QBR communication with internal and external customers to ensure their needs were met with quick resolutions on issues
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Achieved sales goals and service targets by cultivating and securing new customer relationship
- Drove sales by developing multi-million dollar contract sales.
Manager, Account Management
Quest Diagnostics, Inc
12.2010 - 07.2021
- Served as primary point of contact for over 90 Insurance companies and handled questions or concerns from clients during on-going projects and relationship
- Created strong relationships of trust and integrity
- Resolved clients business impacting concerns with urgency
- Managed Client Care Team with the main goal to resolve email, system, customer complaints daily
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Manager, Call Center | Training & Development
Quest Diagnostics, Inc
04.2005 - 12.2010
- Responsible for call center employee's overall development in customer service focused position handling Life, Heath, Disability, Long Term Disability and obtain risk for over 300 Insurance companies
- Responsible for call center performance including quality and all facets of training including course development, new hire, and continuation training for 4 departments which includes a remote report Trainer in our St
- Louis location
- Effectively transitioned 100% of workforce to work from home positions during 2020 seamlessly and without impacting our performance
- Avaya, Click-to-dial, VPN and Aspect technologies.
Manager, Business Leader
DST Systems
10.2004 - 04.2005
- Responsible for developing effective material to increase retention sales on a specialized lock\line credit protection account.
Manager, Call Center
AT&T Corporation – Consumer Markets Division
02.1990 - 10.2004
- Lead Sales Team Supervisor for AT&T's Local market programs; provided daily, weekly and monthly results and analysis including trending data, quality analysis, attributions and cost per sale information for both inbound and outbound telemarketing associates
- Successfully project managed the first AT&T Local Market
- Managed the training and development of 35 initial associated that grew to 5,000 associates nationally and internationally
- Co-Project Managed 1.3-million-dollar budget for purchase of new software to house on-line training
- Responsible for establishing weekly meetings with all stakeholders, maintaining issues log and reporting weekly status
- Resulted in multiple district and division recognition awards
Education
No Degree - Business Management
Metropolitan Community College
Lee's Summit, MOSkills
- Customer Service
- Relationship Development
- CRM Platforms
- Issue Resolution
- Strong Interpersonal Skills
- Integrity
- Leadership
- Sales Philosophy
Computer Skills
- Salesforce CRM
- MS Excel MS Word MS Outlook MS PPT MS Visio
Timeline
Business Development Manager
Quest Diagnostics, Inc
07.2021 - 06.2024
Manager, Account Management
Quest Diagnostics, Inc
12.2010 - 07.2021
Manager, Call Center | Training & Development
Quest Diagnostics, Inc
04.2005 - 12.2010
Manager, Business Leader
DST Systems
10.2004 - 04.2005
Manager, Call Center
AT&T Corporation – Consumer Markets Division
02.1990 - 10.2004
No Degree - Business Management
Metropolitan Community College
Similar Profiles
ANITA MARIE HERNANDEZANITA MARIE HERNANDEZ
Speciality Diagnostic Account Excecutive at Quest Diagnostics, IncSpeciality Diagnostic Account Excecutive at Quest Diagnostics, Inc
Nicholas DavisNicholas Davis
Lab Associate II at Quest Diagnostics, IncLab Associate II at Quest Diagnostics, Inc
Meaghan StirnaMeaghan Stirna
Oncology Account Executive at Quest Diagnostics/AmeriPath DiagnosticsOncology Account Executive at Quest Diagnostics/AmeriPath Diagnostics
Taheri KothariTaheri Kothari
Business Development /Business Development Manager /Category Sales Manager at Fakhruddin General Trading | Dubai, UAEBusiness Development /Business Development Manager /Category Sales Manager at Fakhruddin General Trading | Dubai, UAE
Muhammed HassanMuhammed Hassan
Senior Business Development Manager Engineer, Senior Business Development Manager at Muhammed HassanSenior Business Development Manager Engineer, Senior Business Development Manager at Muhammed Hassan