Yonari Aguayo
Executive Automotive Care
SPRINGHILL,FL
1
Language
10
years of professional experience
Experienced Service Advisor Manager with a strong background in customer service, service scheduling, workflow management, and CRM software. Known for clear communication, attention to detail, and keeping repair operations organized and efficient.
Work History
Service Advisor Manager
10 Months- Explained recommended repairs and maintenance in clear, customer-friendly terms.
- Coordinated repair orders between customers, technicians, and parts staff.
- Scheduled service appointments and organized workflow to support shop efficiency.
- Greeted customers and documented vehicle concerns for accurate service write-ups.
- Resolved service questions professionally while maintaining strong customer satisfaction.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Service Advisor Manager
9 Years- Scheduled service appointments and managed repair workflow for prompt vehicle turnaround.
- Coordinated communication between customers and technicians to clarify issues and authorize work.
- Prepared accurate repair orders, estimates, and service documentation.
- Advised customers on maintenance needs, repair options, and recommended services.
- Resolved service concerns and processed warranty-related documentation efficiently.
- Tracked parts availability and updated customers on repair progress and delivery timing.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Explained findings, pricing, and completion status to improve customer understanding.
Appointment Generator/Administrative Coordinator
8 Years 4 Months- Monitored task queues and follow-ups for timely completion of open administrative items.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
High School Diploma
Skills
Vehicle assessment
Service scheduling
Workflow management
Warranty management
Quality control
Customer service
Sales expertise
Service appointment management
Repair workflow coordination
Telemarketing expertise
Warranty claims processing
Sales strategy
Multitasking and organization
Telemarketing effectiveness
Upselling techniques
Telephone etiquette
Closing techniques
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor Manager
Executive Automotive Care
01.2026 - CurrentRead More
Appointment Generator/Administrative Coordinator
Card Payment Services
04.2017 - 08.2025Read More
Service Advisor Manager
Tires Unlimited & Service
01.2017 - 01.2026Read More
Bulkley Highschool
High School Diploma
Read More