Summary
Overview
Work History
Education
Skills
INDUSTRY EXPERIENCE
Project Management & Academic services:
Accomplishments
Leadership/ Supervision:
Technical Competencies:
Timeline
Generic

Yonas Teklemariam

Acworth,Georgia

Summary

Result-oriented with advanced analytic and leadership skills to coordinate services, facilitate learning experiences and achieve set objectives. Well versed in managing communication and stakeholder engagement to create awareness in relation to product / program implementation brand awareness and introducing new business processes. Excellent collaborator and coordinator of resources to deliver project goals that align with strategic initiatives and exceed expectations.

Overview

20
20
years of professional experience

Work History

Business Analyst II

Emory University - 40hrs/week - 82,800/yr
Atlanta , GA
10.2022 - Current
  • Coordinate efforts to enhance the student academic experience by leveraging information technology in the Office for Undergraduate Education (OUE).
  • Provide ongoing support to ensure integrity and accuracy of student data across technical platforms, including OPUS and Slate. Oversee OUE’s data integrations between systems.
  • Work with other OUE units in consultation with the Director of Records to evaluate and identify opportunities for process improvement.
  • Facilitate overall project management, processing and reporting needs for various units associated with the Office for Undergraduate Education.

Business Analyst I

Emory University
Atlanta , GA
01.2019 - 09.2022
  • Gather program, curriculum requirements and business needs. Analyze, configure and test degree audit set ups
  • Assist with tracking and validation of project implementation tasks
  • Collaborate with school administrators to coordinate and streamline business processes
  • Lead communication outreach and create product /brand awareness through various promotional means
  • Coordinate and lead Degree Tracker / audit training to students / faculty and staff
  • Manage stakeholder engagement through channels for feedback, new staff training, and even participation
  • Support end users with access, process, project and technical inquires
  • Develop, maintain and execute Degree Tracker communication plan for university wide users

Academic Advisor/ Associate III

Kennesaw State University, College of Computing
Marietta , Georgia
03.2016 - 01.2019
  • Advised students on course selection, pathways and career options.
  • Identified individual objectives and mappd a viable academic plan to enhance student success and degree completion
  • Analyzed enrollment data as well as success rate figures to predict a suitable path and course load for students
  • Organized new student orientations, conducted presentations and explored new ways to better engage students.
  • Evaluated advising needs and collaborated with different departments for initiatives to improve academic service rendering.

Senior Student Services Specialist

Saint Mary’s University of Minnesota
Minneapolis , MN
02.2011 - 10.2015
  • Assisted students and faculty with academic, technology and financial aid questions and resolved related issues
  • Improved technology billing practices through mapping process improvement alternatives
  • Greatly minimized paperwork and added efficiency by implementing an online graduation application
  • Evaluated various services to students and made recommendations to amend policies and practices accordingly
  • Served as a committee member to aid the University’s accreditation with the Higher Learning Commission (HLC)

Program Coordinator

Saint Mary's University of Minnesota
Minneapolis , MN
02.2010 - 02.2011
  • Enabled targeted reach out to students via models to measure enrollment activities
  • Report generation to measure enrollment variations by semester and adjust marketing initiatives accordingly
  • Assisted program director with various initiatives to enhance effective program delivery

Loan Processor/CSR

TCF National Bank
Minneapolis , MN
07.2004 - 12.2009
  • Collaborated with loan officers and departments to facilitate processing of loans
  • Took an initiative to implement a cost effective method of carrier service for loan documents.
    ________________________
  • Assisted customers with account related issues, bank products and regulations
  • Recognized for extra effort and received on the spot awards for resolving and following up on complex problems. Featured on Bank's Champion’s publication for exceeding goals in quality,

Education

Master of Science - Project Management

Saint Mary's University of Minnesota
Minneapolis, MN
05.2014

Advanced Diploma - Computer Science

HiLCoE School of Computer Science
Addis Ababa, Ethiopia
06.2003

Bachelor of Arts - Language & Literature

Addis Ababa University
Addis Ababa, Ethiopia
07.1999

Skills

  • Establish collaborative relationships with school and program administrators Gather feedback, identify enhancement of learning opportunities
  • Served as training and communications lead in the Degree Tracker Team – Emory, Office of the University Registrar
  • Served as creator and editor of Emory’s Degree Tracker Digest – quarterly publication
  • Set up and conduct a series of technical trainings for staff/faculty and students each semester
  • Facilitate targeted outreach, initiate and oversee working group activities
  • Recognized for delivering best client experience and maintaining a positive attitude while managing competing tasks and priorities
  • Review existing processes, identify gaps, inefficiencies, as well as opportunities Propose improvements and facilitate change
  • Use data to evaluate student performance from term to term and identify opportunities to adopt new strategies adding to student success

INDUSTRY EXPERIENCE

Education (15 years)

-Emory University, GA

-Kennesaw State University, GA

-Saint Mary’s University, MN

-International Education Center, MN

Finance (5 years)

-Twin Cities Federal Bank, MN

Project Management & Academic services:

  • Gathered requirements from Academic Departments, work on a prototype, facilitate testing and implementation of the advisement module in Peoplesoft - Emory
  • Led re-engagement efforts for Emory's Undergraduate College to re-introduce a software with unfavorable initial onboarding
  • Collaborated with developers and external consultants to facilitate analysis and testing for Advisement Module modifications - Emory
  • Organized a series of orientation sessions and preview days for new students –KSU
  • Improved device billing practices using process improvement techniques and identifying areas with inconsistencies that were amended as a result – SMU
  • Coordinated academic, financial aid and technical assistance to continuing and prospective students in a one-stop student services environment – SMU

Accomplishments

  • Served as training and communications lead in Degree Tracker Team –Emory, Off. Of Uni. Reg.
  • Worked as Emory’s Degree Tracker Digest creator/editor – quarterly publication.
  • Set up and led trainings for staff, faculty and students with the goal to promote use of the Advisement Module and raise awareness of the benefits in using the tool- Emory
  • Established collaborative relationships with school and program administrators. Gather feedback, identify process improvement & product enhancement opportunities.
  • Facilitated targeted outreach, initiate and oversee working group activities.

Leadership/ Supervision:

  • Currently overseeing Domestic Transient Study, Transfer Appeal and Readmission processes and supervise staff handling these tasks
  • Serve as a liaison to to troubleshoot enrollment / data issues in PeopleSoft/OPUS with the Office of the University Registrar.
  • Selected and completed Kennesaw University’s EXCEL leadership training program.
  • Designated as staff senate representative for College of Computing at Kennesaw State University.
  • Served as steering committee member of Coca-Cola First Generation scholarship (KSU). Also, served in a committee facilitating university accreditation - SMU

Technical Competencies:

  • Proficient in PeopleSoft and Slate - navigating through academic and administrative modules
  • Experience configuring Academic Advisement module in Peoplesoft for degree tracking
  • Knowledge in Salesforce project management suite as well as Microsoft Project and similar tools
  • Well versed in share point, One Drive, Lucid Chart as well as Microsoft suite apps.
  • Skilled in using Publisher to create various fliers, periodicals and infographic materials

Timeline

Business Analyst II

Emory University - 40hrs/week - 82,800/yr
10.2022 - Current

Business Analyst I

Emory University
01.2019 - 09.2022

Academic Advisor/ Associate III

Kennesaw State University, College of Computing
03.2016 - 01.2019

Senior Student Services Specialist

Saint Mary’s University of Minnesota
02.2011 - 10.2015

Program Coordinator

Saint Mary's University of Minnesota
02.2010 - 02.2011

Loan Processor/CSR

TCF National Bank
07.2004 - 12.2009

Master of Science - Project Management

Saint Mary's University of Minnesota

Advanced Diploma - Computer Science

HiLCoE School of Computer Science

Bachelor of Arts - Language & Literature

Addis Ababa University
Yonas Teklemariam