Yonatan Halefom
Green Bay,WI
Summary
Pursued continuous development opportunities to advance expertise and enhance support for internal team members and customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions. Self-starter with a positive, can-do attitude and the drive to learn, improve and succeed.
Overview
12
12
years of professional experience
Work History
OMT (Operations Manager Trainee)
Waste Managment
Fond Du Lac, WI
09.2024 - Current
- Evaluated driver performance against established goals and objectives.
- Trained new employees on proper safety protocols when operating vehicles.
- Resolved customer complaints in a professional manner.
- Monitored driver and laborer time and attendance to control costs and maintain safety standards.
- Organized and scheduled drivers, trucks and helpers to successfully meet daily route requirements.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted root cause investigations for incidents and drive cam events, ensuring consistent coaching, discipline, and retraining.
- Learned all systems and software used for operation optimization and data keeping.
- Lead morning team huddles and launch.
- Used excellent verbal skills to engage drivers in conversation and effectively determine needs and requirements.
Owner/Manager of Operations
Halefom Logistics LLC
Green Bay, WI
08.2022 - 09.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Developed strategic plans to increase profitability and efficiency.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Maintained relationships with existing clients by providing superior customer service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented quality assurance processes to ensure service excellence.
Construction Tradesman/Foreman
Pool works Inc
De Pere, WI
03.2019 - 07.2022
- Used organizational skills to meet productivity requirements.
- Trained in how to complete skilled job tasks such as concrete work, plastering, and piping.
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Proactively identified and solved problems that impacted operations.
- Aided senior leadership by collecting data for executive decision-making support.
- Collaborated with subcontractors to complete large-scale remodel projects, promoting team-oriented atmosphere.
- Exceeded specific team goals and resolved issues while partnering with staff to share and implement service initiatives.
- Collected payments and answered questions from customers on work performed.
- Supervised activities of personnel assigned to various tasks during construction jobs.
Survey and Designer
Pool Works Inc
De Pere, WI
10.2021 - 04.2022
- Submitted rough drafts to clients and management to gain approval.
- Contributed ideas during strategic and conceptual brainstorming sessions.
- Determined styles, size and arrangement of illustrations and graphics.
- Produced over 19 original concepts with help of computer programs and hand drawings in a month.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Adjusted images sizes and selected fonts for pools and few landscaping projects.
- Utilized knowledge of production to create high quality images.
- Submitted design ideas to plan projects with customers and managers.
- Worked with customers to present mockups and collect information for adjustments.
- Used Structure Studios 3D to create images and layouts.
- Calculated and documented dimensions and depths by measuring distances and angles.
- Surveyed project sites to establish reference points to guide construction.
Sales Associate
St. Norbert College Bookstore
De Pere, WI
08.2017 - 05.2018
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
- Assisted customers by finding needed merchandise items and checking inventory for items at other locations.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Store Supervisor
Mesi Construction Material Retail
Addis Ababa, Ethiopia
04.2013 - 12.2016
- Operated inventory logs and handheld computers to count and assess departmental supply needs.
- Packaged products and goods to arrange transportation for shipment.
- Verified shipments received and entered receipts into the materials management system.
- Processed delivery of carrier and prime vendor packages.
- Operated overhead lifts to move heavy and bulky work materials.
- Analyzed new available materials and technologies for use suitability.
- Managed vendor relationships to support supply chain and maintain product quality.
- Organized training sessions for new employees on best practices in order fulfillment processes.
Education
Bachelor of Science - Computer Science
St. Norbert College
De Pere, WI2020
Skills
- Employee performance monitoring
- Decision-making capacity
- Team leadership
- Team building
- Complaint resolution
- Task delegation
- Cost analysis and savings
- Customer relations
- Workflow coordination
- Regulations compliance
- Customer service focus
- Policy enforcement
- Staff development
- Time management
Affiliations
- I was an active member of Tau Kappa Epsilon (TKE) brotherhood fraternity and worked on different kinds of philanthropic activities to better our community and environment including fundraising activities for St. Jude's children hospital
- I was also a volunteer at the YMCA children's after school program usually supervising play time. I learned how to communicate differently and helped me grow my people skill considerably.
Timeline
OMT (Operations Manager Trainee)
Waste Managment
09.2024 - Current
Owner/Manager of Operations
Halefom Logistics LLC
08.2022 - 09.2024
Survey and Designer
Pool Works Inc
10.2021 - 04.2022
Construction Tradesman/Foreman
Pool works Inc
03.2019 - 07.2022
Sales Associate
St. Norbert College Bookstore
08.2017 - 05.2018
Store Supervisor
Mesi Construction Material Retail
04.2013 - 12.2016
Bachelor of Science - Computer Science
St. Norbert College
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