Yonatan Loya
Ceres,CA
Summary
Dynamic professional with an amazing background in customer service at Safeway, landscaping, and solar panel installation. Excelled in complaint resolution, enhancing customer satisfaction, and improving properties appearances. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Demonstrates exceptional communication and adaptability, skilled in consultative sales and precise load calculation. Proven track record of achieving results in challenging environments. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Landscaper
Family Business
04.2019 - Current
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Applied fertilizers and pesticides to outdoor areas according to safety standards.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Removed debris and waste from outdoor areas.
Service Specialist
Safeway
08.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Installed Solar Panels
Cupertino Electric Inc
10.2023 - 05.2024
- Laid out materials and system components to prepare for installation to make sure the team had everything they would need.
- Operated tools, equipment, and machinery according to safety standards.
- Calculated materials and time needed for each job.
- Worked with diverse types of weather and ground conditions.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
Education
NO - HVAC Technician
Institute of Technology
Modesto07-2025
High School Diploma -
Central Valley High School
Ceres, Ca06-2023
Skills
- Soldering and brazing oxygen copper pipes
- Refrigerant Charging & Leak Detection
- Blueprint Reading & Interpretation
- Problem Solving & Conflict Resolution
- Upselling and cross selling
- Consultative sales
- Adaptability and flexibility
Accomplishments
- Ensured that customers were satisfied with company products and services by doing follow-up calls.
- Supervised a crew of 6.
- Collaborated with team of 6 in the development of Installing over a couple thousands of solar panels on a farm.
Certification
OSHA 10 DOL card
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Specialist
Safeway
08.2024 - Current
Installed Solar Panels
Cupertino Electric Inc
10.2023 - 05.2024
Landscaper
Family Business
04.2019 - Current
OSHA 10 DOL card
NO - HVAC Technician
Institute of Technology
High School Diploma -
Central Valley High School
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