Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
OfficeManager
YONATAN WERKE

YONATAN WERKE

General Manager Of Operations
SEATAC,WA

Summary

AIRPORT OPERATIONS SPECIALIST Executive with over 12 years of combined AW/BW experience. Recognized for achieving strong operational results, accountable for driving guest quality service and safety/security in all aspects of a carrier's airport operations. Instrumental in optimizing the distinctive areas of an airline's budget and Employee administration, with a history of building initial departmental structures and systems to capture savings and ensure efficiency. Reputable within the industry, with a strong network of contacts and resources to ensure success Airport Operations HUB Management Guest Service Experience BW & Cabin Service Skilled Budget Management Strategy Design & Tactical Execution Policy & Procedure Improvement setting fulfillment center by overseeing general huge army logistical warehouse working with global sale team of branch of Europe, Asia and Africa in AMS (Amsterdam), ICN(Korea),LHR(London) , HND (Japan) , CDG(Paris) Successful Operations Director successful at creating and updating policies, developing strategic plans and leading daily business activities. Proven skills in business development, resource utilization and project management. Ready to bring excellent communication, leadership and planning abilities developed over 11+ years of experience to a challenging new role. Successful Operations Director successful at creating and updating policies, developing strategic plans and leading daily business activities. Proven skills in business development, resource utilization and project management. Ready to bring excellent communication, leadership and planning abilities developed over 10+ years of experience to a challenging new role.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Director

G2 SECURE STAFF
Seattle, Washington
05.2019 - Current
  • Our Business Partners have received the highest quality and service on behalf of the G2 SEA Alaska team and that the overall daily revenue has been reached to guarantee and back to budget hours by implementing new working schedule bid
  • Overseeing and building relationship with new port of Seattle cart service and adding more revenue and generating profit by using available resources
  • Working through united teams to overcome the action plan and building trust on g2 team
  • I will Reverted a consistent revenue loss by implementing new bid for WCHR service effective and keep RPH Under control
  • Developed and actualized strategies to generate customer, drive productivity, efficiency, quality, service, and cost-effective resource management
  • Scheduling constancy customer meeting with United and review performance and developing transparency and trust
  • Implemented methods to increase profit, productivity, quality and service through proven management tactics
  • Authorized operational guidelines and practices while assessing staff to meet performance objectives
  • Enhanced customer satisfaction ratings by resolving technical and account issues efficiently
  • Developed and implemented action plans for business improvement and quality control to mitigate delivery wait and comply with established budgets.
  • Coached and mentored employees and offered constructive feedback for performance improvement.
  • Reviewed financial and operational reports on regular basis to make effective decisions.
  • Improved company revenue by collaborating with marketing, sales and service departments.
  • Implemented equipment to eliminate production bottlenecks, boosting productivity and ensuring earlier completion date.
  • Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.

Logistical Manager

Army national guard
Seattle, WA
08.2016 - 06.2021
  • Automated logistical specialist Keeping the back of house in order is a key factor in successful mission planning
  • As an Automated Logistical Specialist in the Army National Guard, I maximize my department organizational skills and learn the ins and outs of supply chain management
  • From storage and distribution to warehouse management and focus on primary responsibility to supervise and perform specific functions to maintain equipment records and parts
  • I supervise about 12million worth equipment includes
  • Stock control and accounting procedures
  • Procedures for shipping, receiving, storing, and issuing stock
  • Movement, storage, and maintenance
  • Procedures for handling medical and food supplies.
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Kept corporate departments and customers updated on critical shipments.
  • Prepared updated shipment reports for executives and clients.
  • Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
  • Managed monthly freight cost reporting processes.

Operations Manager

ABM. SEATAC, WA
SeaTac, WA
10.2011 - 11.2019
  • Business relation Direct oversight of the Seattle and Portland Commanding a group of 400+ teammates ranging from frontline to leadership teams
  • Provide strategic support to our teams so they can successfully and safely accomplish their tasks as well as provide superior service levels to our 13+ Business Partners including delta airline
  • Ensure business growth and promote our services to further extend our operating capacities in the markets we serve
  • Certify that our finances and budget management are achieving the monthly and quarterly goals
  • Project Management
  • Accomplished a 3-week transition from incumbent to SAS Services at Terminal 4 in LAX, guaranteeing a smooth and successful operation as of day one
  • Profitability
  • By implementing strict control measures in areas like direct business costs and overtime our stations have effectively become more productive and the profit margins have increased month over month
  • Using demand and business forecast data that I input in daily bases, executives very high customer satisfaction rate with anincreasing productivity rate
  • Setting different performance metrics with thedifferent departments using smart rack technology
  • Increased rate of the company performance from 64% to 98% by using adifferent method of technology configurations methods and providing high reputation training to employees.
  • Maintained up-to-date awareness of changing products, features and requirements to better understand customer needs.
  • Developed proposals for international customers on products and technical services that met specific needs.
  • Delivered superior customer service to clients and made regular sales calls to develop relationships with new and existing customers.
  • Communicated with product support technicians on issues that existing customers experienced.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established and administered annual budget with controls to prevent overages, minimizing burn rate, and support sustainability objectives.

Airport Operations Manager

INTERJET AIRLINES, BAJA – Addis Ababa County
Addis Ababa, Ethiopia
09.2006 - 09.2011
  • Transferred to theU.S
  • Division to head and strengthen the company´s sales model through its different point of sales and to successfully merge it with the sales effort south of the border, aimed at accomplishing balanced profitability in both regions
  • Oriented to discover new niches of business with chambers, corporations, and wholesalers
  • Implement proven systems and processes specifically designed to efficiently evaluate, meet, and succeed in sales projections
  • Analyzed and forecasted new markets/routes
  • Laid the foundations to successfully compete with domestic and international carriers in competing markets, which were focused on improving market share
  • Spearheaded the sales efforts in Addis Ababa and Southern Nairobi Region, effectively positioning the Brand as well as its products and unique services to the public through travel agencies and tour operators
  • Designed and drove business strategies, conducted key negotiations, and developed and held final approval for all vendor agreements
  • Played lead role throughout dramatic period of rapid growth – from 22 to 66 flights in 3 years – developed and executed strategic direction to ensure ongoing success while minimizing risks
  • Drove sales consistency upwards by playing a key role emphasizing the company's products, services, and fares
  • Boosted revenue throughout the three years as head manager
  • Built reputation and confidence amongst travel agents, chambers, tour operators and wholesalers who were skeptical of the newly created airline, its sales approach and viability
  • Piloted operation and sales development activities at the startup of the station on the air operations, cargo administration, and sales areas
  • Led and mentored a dedicated 142-member team while overseeing local projects and executing corporate operational and sales initiatives, programs, and safety and security policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring, and training team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Education

Master of Science - Administration and healthcare

American Public University System
Charles Town, WV
05.2021

B.SC - Computer science

Grantham University
Lenexa, KS
05.2019

Skills

  • Problem Anticipation and Resolution
  • Records Organization and Management
  • Financial Statement Review
  • Management Training
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Focus and Follow-Through
  • Supplier Monitoring

Accomplishments

  • Extensive leadership experience in Airport Guest Services, above wing policies and procedures, IROP management
  • Highly motivated, guest and team oriented, resolve of critical issues in a positive and timely manner and mitigates risks
  • Handle of airport operations, guest service and sales related software
  • (Shares, AutoCAD, solid work)
  • Highly effective Leadership and motivating skills support the development of cohesive teams in the Collaborative achievement of strategic goals
  • Visionary and creative problem solver who Controls costs and minimizes risks while simultaneously driving desired results for bottom-line.

Certification

  • Certified lean six sigma,

Timeline

Operations Director

G2 SECURE STAFF
05.2019 - Current

Logistical Manager

Army national guard
08.2016 - 06.2021

Operations Manager

ABM. SEATAC, WA
10.2011 - 11.2019

Airport Operations Manager

INTERJET AIRLINES, BAJA – Addis Ababa County
09.2006 - 09.2011

Master of Science - Administration and healthcare

American Public University System

B.SC - Computer science

Grantham University

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YONATAN WERKEGeneral Manager Of Operations