Yonatan Wondim

Dream Engineering

Addis Ababa , Ethiopia

10.2021 - 11.2023

Installed, configured and commissioned new customer equipment according to specifications.
Resolved customer service requests within the given time frame.
Provided technical support for customers on site or remotely via phone or email.
Performed preventive maintenance of customer systems as per schedule.
Tested, debugged and repaired defective components or systems onsite or in-house.
Developed customized solutions to meet specific customer requirements.
Analyzed complex problems and identified root causes of system failures.
Prepared detailed reports of system performance after installation or upgrades.
Provided feedback to product development teams about customer needs and suggestions for improvement.
Responded quickly to emergency calls from customers regarding technical issues.
Ensured that all safety procedures were followed while performing tasks onsite.
Tested and inspected machinery or equipment to diagnose machine malfunctions.
Maintained equipment performance by cleaning and lubricating components.
Revised and improved maintenance procedures, enhancing team efficiency and service quality.