Yonatan Wondim
Arlington,VA
Overview
2
2
years of professional experience
Work History
Service Engineer
Dream Engineering
Addis Ababa , Ethiopia
10.2021 - 11.2023
- Installed, configured and commissioned new customer equipment according to specifications.
- Resolved customer service requests within the given time frame.
- Provided technical support for customers on site or remotely via phone or email.
- Performed preventive maintenance of customer systems as per schedule.
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Developed customized solutions to meet specific customer requirements.
- Analyzed complex problems and identified root causes of system failures.
- Prepared detailed reports of system performance after installation or upgrades.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Responded quickly to emergency calls from customers regarding technical issues.
- Ensured that all safety procedures were followed while performing tasks onsite.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Maintained equipment performance by cleaning and lubricating components.
- Revised and improved maintenance procedures, enhancing team efficiency and service quality.
Education
Bachelor of Science - Mechanical Engineering
Dilla University
Dilla 01-2021
Timeline
Service Engineer
Dream Engineering
10.2021 - 11.2023
Bachelor of Science - Mechanical Engineering
Dilla University