Yonathan Blecher
Granada Hills,CA
Summary
Accomplished Sales Consultant and Customer Service Representative with a proven track record at McClaren Health Group, enhancing customer loyalty through exceptional service and active listening. Skilled in relationship building and critical thinking, adept at resolving conflicts and boosting satisfaction. Demonstrated ability to increase referral rates and maintain professionalism under pressure.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Post Grad Services
01.2021 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Consultant
McClaren Health Group
10.2017 - 11.2020
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Sales Associate
Secure Home Warranty
08.2014 - 08.2017
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Sales Associate
Home Everything
02.2011 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate Of Applied Business - Business Administration And Management
Touro College
New York, NY06.2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Post Grad Services
01.2021 - 09.2024
Sales Consultant
McClaren Health Group
10.2017 - 11.2020
Sales Associate
Secure Home Warranty
08.2014 - 08.2017
Sales Associate
Home Everything
02.2011 - 01.2014
Associate Of Applied Business - Business Administration And Management
Touro College
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