Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yonathan Najera

Katy,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Guest Advocate

Target
09.2022 - Current
  • Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.

Parking Lot Attendant

HEB Grocery Store
04.2022 - 08.2022
  • Improved customer satisfaction by providing efficient and courteous service to patrons.
  • Assisted with vehicle flow management, ensuring smooth entry and exit of vehicles in the parking lot.
  • Maintained a clean and safe environment for customers by regularly patrolling and removing debris from lots.
  • Increased revenue by effectively managing space allocation during high-traffic periods.
  • Provided valuable information to customers, including directions, event details, and pricing information.

Bagger

HEB Grocery Store
04.2022 - 08.2022
  • Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.
  • Provided excellent customer service by addressing inquiries and assisting with locating products.
  • Supported cashier duties, expediting transactions and minimizing wait times for customers.
  • Demonstrated flexibility in scheduling, adapting to various shifts as needed to support the store''s operational needs.

Education

Associate of Science - Mechanical Engineering

Lonestar Community College
Houston, TX
05.2024

Skills

  • Attention to detail
  • Upselling techniques
  • Conflict resolution
  • Adaptability
  • Complaint handling
  • Positive attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Advocate

Target
09.2022 - Current

Parking Lot Attendant

HEB Grocery Store
04.2022 - 08.2022

Bagger

HEB Grocery Store
04.2022 - 08.2022

Associate of Science - Mechanical Engineering

Lonestar Community College

Similar Profiles

CREATE PROFILE
Yonathan Najera