Operations Manager
- Managed daily business operations, overseeing 2-3 concurrent projects monthly including large commercial contracts ($30K-$80K) and residential renovations
- Handled end-to-end project management from client consultation through completion, managing an average of 15-20 projects annually
- Generated 40-50% of new business through client referrals by maintaining strong relationships and delivering quality results
- Developed and executed digital marketing strategy across Instagram, Facebook, and Google, driving lead generation and brand visibility
- Negotiated improved pricing and terms with suppliers to reduce material costs while maintaining quality standards
- Coordinated subcontractor schedules, material deliveries, and project timelines to ensure on-time completion
- Managed all client communications, invoicing, payments, and project documentation
