Francia Del Toro
Fort Lauderdale,FL
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
22
22
years of professional experience
Work History
Bartender
Booby Trap
Doral, FL
08.2008 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Receptionist
Spinex
Doral, FL
03.2022 - 02.2024
- Scheduled appointments for clients, customers, and other visitors.
- Assisted with special projects assigned by management when required.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Assistant
Ella international
Miami, FL
01.2005 - 06.2010
- Entered data into databases accurately and efficiently.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Archived confidential material using established procedures.
- Gathered and sorted data for reports and files.
- Handled incoming calls and directed callers to appropriate department or employee.
Secretary
Caceres Construction
Miami, FL
04.2002 - 01.2005
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Education
Vocational - Medical Assisting
Everest Institute
Miami, FL06-2005
High School Diploma -
Elias Toro And Jose Avalos
Venezuela06-1990
Skills
- Critical Thinking
- Data Entry
- Filing
- Paperwork Processing
- Typing proficiency
- High-energy attitude
References
References available upon request.
Timeline
Receptionist
Spinex
03.2022 - 02.2024
Bartender
Booby Trap
08.2008 - Current
Assistant
Ella international
01.2005 - 06.2010
Secretary
Caceres Construction
04.2002 - 01.2005
Vocational - Medical Assisting
Everest Institute
High School Diploma -
Elias Toro And Jose Avalos
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