MS Office
Yondias Hill
Office Manager
Hopewell Junction,NY
Summary
Dedicated Office Assistant with over 15 successful years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support and greeting arriving visitors. Strong knowledge of Microsoft Office/ Google and history achieving high data output.
Overview
1
1
Certification
5
5
years of post-secondary education
14
14
years of professional experience
Work History
Operations Associate
Capital Prep Harlem
New York, NY
02.2019 - 06.2019
- Tracked daily attendance and tardies using Illuminate & ATS
- Conducted ATS "clean up"
- Transportation Management
- Student records audit and maintenance
- Student recruitment and lottery
- Invoice payment and tracking
- Facilitated Orientation and Registration events
Customer Happiness Associate
Baked By Melissa
New York, NY
10.2018 - 02.2019
- Connected with customers by asking open-ended questions, recommending solutions and graciously listening to and denoting customer concerns.
- Promoted available products and services to customers during service, account management and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Provider Resolution Specialist
United Healthcare
Frederick, MD
01.2017 - 09.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met all customer call guidelines including service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Associate
Kmart, Sears Holding
Frederick, MD
10.2016 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Provided information regarding charge accounts and loyalty programs.
Pupil Accounting Secretary
New York Department Of Education
The Bronx, NY
08.2011 - 09.2016
- Supervised office staff, daily office operations
- Implemented departmental policies, procedures, and service standards according to Chancellor's Regulations.
- Acquired, distributed and stored office supplies.
- Created monthly school newsletter
- Coordinated meetings, staff retreats and various school events
- Provided administrative support to the Principal, two Assistant Principals as well as teachers and other Admin.
Facilities Coordinator
PepsiCo
Purchase, NY
05.2005 - 02.2011
- Served as point of contact for internal and external customers seeking support and information.
- Assisted with meetings and conference room reservations as needed.
- Assisted Facilities Manager in all aspects of project implementation, including materials procurement, contract preparation and scheduling.
- Provided support and services related to mail and deliveries.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Held classes to teach staff facility procedures.
- Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Oversaw budgets for facilities and worked within cost restraints.
Education
Bachelor of Science - Business Administration
City College of New York of The City University of New York, The
New York, NY 09.2000 - 09.2001
High School Diploma -
Frederick Douglass Academy
New York, NY 09.1996 - 06.2000
Skills
Verbal and written communication
MS Office
Various POS software
Office administration
Supervising staff
Mail distribution
Records management
Meeting arrangements
CMS-1500 billing forms
Multi-line phone proficiency
Scheduling
Invoice Processing
Software
ATS
SAP
Magento
Slack/Zendesk
Certification
CNA - Certified Nursing Assistant
Timeline
Operations Associate
Capital Prep Harlem
02.2019 - 06.2019
Customer Happiness Associate
Baked By Melissa
10.2018 - 02.2019
Provider Resolution Specialist
United Healthcare
01.2017 - 09.2018
Customer Service Associate
Kmart, Sears Holding
10.2016 - 09.2017
Pupil Accounting Secretary
New York Department Of Education
08.2011 - 09.2016
Facilities Coordinator
PepsiCo
05.2005 - 02.2011
CNA - Certified Nursing Assistant
05-2002
Bachelor of Science - Business Administration
City College of New York of The City University of New York, The
09.2000 - 09.2001
High School Diploma -
Frederick Douglass Academy
09.1996 - 06.2000