Yonel Carrero Gutierrez
Orlando,FL
Summary
Energetically advanced through roles from a Warehouse Associate at Amazon Warehouse to an A/C Technician, demonstrating exceptional problem-solving and customer service skills. Mastered heavy lifting and order fulfillment, significantly enhancing efficiency and client satisfaction. Excelled in fast-paced environments, ensuring precise and rapid responses to complex challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Amazon
01.2024 - Current
- Coordinated distribution of priority items for efficient and quick packing.
- Operated equipment such as pallet jacks and scanners to manage shipments efficiently.
- Handled order processing with precision and speed to fulfill customer requirements.
- Adhered to safety guidelines and procedures to maintain a secure workplace.
Customer Service
Chipotle
01.2022 - Current
- Successfully fulfilled customer needs by carefully following detailed instructions
- Addressed customer concerns effectively to de-escalate situations and ensure satisfaction
Driver
Homewood Suites by Hilton
01.2022 - 01.2024
- Ensured a secure and pleasant transportation experience for guests.
- Assisted guests with luggage while maintaining a high level of professionalism and courtesy
- Maintained awareness of road hazards and made effective decisions to ensure passenger safety
A/C Technician
Reinroca
01.2020 - 01.2024
- Diagnosed, repaired, and maintained a variety of air conditioning and refrigeration systems, including residential HVAC units, vehicle A/C systems, truck APU systems, commercial refrigeration, and reefers
- Conducted regular maintenance to ensure optimal system performance and efficiency
- Interpreted technical manuals and schematics to troubleshoot and resolve complex system issues
- Provided excellent customer service while working under pressure in fast-paced environments
Education
A&P license
Trade school
Casselberry, FL01.2025
License / Certification - HVAC
EPA License 608 & 609
Orlando, FL10-2021
High school diploma -
Colonial High School
Orlando, FLSkills
- Route deliveries
- Shipping and receiving
- Heavy lifting
- Excellent driving record
- Packaging and labeling
- Barcode scanning
- Attention to detail
- Order picking
- Problem-solving
- Order fulfillment
- Lifting and sorting
- Order picking and processing
- Labeling and boxing
Certification
- EPA 608 Certification, Universal Technician Certification for handling and servicing refrigerants.
- EPA 609 Certification, Technician Certification for servicing motor vehicle air conditioning systems.
Schoolinformation
- Trade school, 2725 S US Hwy 17 92, Casselberry, FL, 32707
- High School, 6100 Oleander Dr, Orlando, FL, 32807
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Warehouse Associate
Amazon
01.2024 - Current
Customer Service
Chipotle
01.2022 - Current
Driver
Homewood Suites by Hilton
01.2022 - 01.2024
A/C Technician
Reinroca
01.2020 - 01.2024
A&P license
Trade school
License / Certification - HVAC
EPA License 608 & 609
High school diploma -
Colonial High School
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