Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yonelly Rexach

Columbia,TN

Summary

Resourceful Room Attendant offering 20 years of efficient housekeeping services. Well-versed in hospitality industry best practices. Detail-oriented with complete knowledge of cleaning equipment, solvents and chemicals.

Skilled Cleaning professional with years of experience managing upkeep of Rooms facilities. Able to work long shifts independently and efficiently to carry out all types of routine cleaning needs.

Focused individual with exemplary cleaning skills from career spanning 20 years. Resourceful and punctual with ability to stand for long periods.

Astute individual multilingual in spanish and inglish and offering 20 years of experience in Housekeeping. Capable of working in extreme weather conditions and dedicated to safety measures and procedures.forbes,AAA trainig and a high score of 92 un both Forbes and AAA.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Executive Housekeeper

Embassy Suites
04.2023 - Current
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and orderliness in all areas of the hotel.
  • Enhanced guest loyalty by consistently delivering personalized service and addressing specific needs or preferences during their stay.
  • Maintained strict compliance with OSHA regulations to ensure a safe working environment for staff members.
  • Facilitated interdepartmental communication by participating in regular management meetings, sharing insights on housekeeping operations, and collaborating on cross-functional projects.
  • Evaluated employee performance regularly through formal reviews, providing constructive feedback for improvement while recognizing exceptional contributions to the team''s success.
  • Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
  • Championed sustainability initiatives within the housekeeping department, implementing green cleaning practices and reducing waste through efficient resource management.
  • Supported revenue growth by suggesting upsell opportunities for additional services or amenities when appropriate during daily interactions with guests.
  • Collaborated with other department heads to resolve guest concerns quickly and efficiently, enhancing overall guest experience at the hotel.
  • Improved staff performance by providing regular training sessions on cleaning techniques, safety protocols, and customer service skills.
  • Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
  • Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
  • Streamlined weekly cleaning schedule for Number employees.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.

Housekeeping Supervisor

Embassy Suites
08.2021 - 04.2023
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
  • Managed laundry sorting, washing, drying, and ironing.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
  • Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.

Room Attendant

Hotel Condado VANDERBILT
11.2016 - 12.2019
  • Delivered extra linens, paper products, and toiletries to guests.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Oversaw an inventory of items that were placed in each guest room.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Used specific cleaning products in each guest room as per company procedures.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Interacted pleasantly with clients and patrons when performing daily duties.

Room Attendant

Hotel St.Reguis
10.2011 - 04.2016
  • Oversaw an inventory of items that were placed in each guest room.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Used equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Responded to guest requests for linens and items quickly, which increased patron satisfaction rates by 98% on company scorecards.
  • Used cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Delivered extra linens, paper products, and toiletries to guests.
  • Quickly and effectively responded to guest inquiries and requests.

Room Attendant

Paradisus P.R/ Gran Melia P.R
04.2004 - 05.2011
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Cleaned guest rooms and changed linens according to specific company guidelines and ensured that each room met standard setup compliance.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Responded to guest requests for linens and items quickly, which increased patron satisfaction rates by 98% on company scorecards.
  • Moved beds, sofas and furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Replenished each guest room with necessary supplies including water glasses, toiletries, and paper products.
  • Changed and laundered sheets, removing stains by using cleaner to restore all linens to pristine condition.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Quickly and effectively responded to guest inquiries and requests.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Delivered extra linens, paper products, and toiletries to guests.

Education

High School Diploma -

Isidro A. Sanchez
Luquillo, Puerto Rico
4 2016

Skills

  • Guest room confidentiality
  • Cleaning services
  • Chemicals disposal
  • Front desk communications
  • Room preparation
  • Mentoring and training
  • Teamwork
  • Fluent in [Language]

Certification

Triple AAA AND FORBS.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Executive Housekeeper

Embassy Suites
04.2023 - Current

Housekeeping Supervisor

Embassy Suites
08.2021 - 04.2023

Room Attendant

Hotel Condado VANDERBILT
11.2016 - 12.2019

Room Attendant

Hotel St.Reguis
10.2011 - 04.2016

Room Attendant

Paradisus P.R/ Gran Melia P.R
04.2004 - 05.2011

High School Diploma -

Isidro A. Sanchez

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