YONG LEE
San Antonio,TX
Summary
Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of coaching and marketing. Motivated to learn, grow and excel.
Overview
12
12
years of professional experience
Work History
Customer Experience Associate Level 2
Conduent
San Antonio, TX
07.2022 - Current
- Providing customers with appropriate customized solutions to meet their needs
- Performing routine call center activities concerning business products and services
- Using the tools provided to guide you through customer conversations
- Providing customers with important information while communicating in a warm empathetic manner
- Gathering information to keep customer profiles and accounts up to date
Business Associate | Management & Marketing
Fast Track Solutions Limited
San Antonio, TX
01.2020 - 03.2020
- Working in a team environment
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Making presentations to promote new products and special deals
- Reviewed and coordinated implementation of marketing strategies
Esports Assistant Coach
Schreiner University
Kerrville, TX
05.2018 - 12.2019
- Instruct, teach and coach student-athletes during practice and competition.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Conduct video analysis and instruction as a teaching and preparation tool.
- Plans competition strategy and team roster.
Sales Representative
Sirius XM Radio
Corpus Christi, TX
06.2013 - 12.2013
- Deliver prepared sales talks
- Read from scripts that describe products or services
- Explain products or services and prices, and answer questions from customers
- Answer 10-25 calls a day
Education
Bachelor of Business Administration - Marketing
Schreiner University
Kerrville, TX06.2020
Skills
- Coaching
- Leadership
- Performance Review
- Public Speaking
Timeline
Customer Experience Associate Level 2
Conduent
07.2022 - Current
Business Associate | Management & Marketing
Fast Track Solutions Limited
01.2020 - 03.2020
Esports Assistant Coach
Schreiner University
05.2018 - 12.2019
Sales Representative
Sirius XM Radio
06.2013 - 12.2013
Bachelor of Business Administration - Marketing
Schreiner University