Yong Zhou
Rock Hill,SC
Overview
15
15
years of professional experience
Work History
Tour Leader
China Bamboo Garden
Beijing
2015.01 - 2020.02
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to 42 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Checked tour vehicles for cleanliness, safety and functionality.
- Furnished customers with unique experiences by developing and creating new tour routes.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Established positive relationships with tour members through fun and engaging conversation.
Tour Guide
Wendy Wu Tours
Xi'an
09.2004 - 11.2014
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Guided groups of up to 30 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
- Collected and deposited payments from guests.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
Timeline
Tour Leader
China Bamboo Garden
2015.01 - 2020.02
Tour Guide
Wendy Wu Tours
09.2004 - 11.2014
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