Yongchang Tan

• Managed daily restaurant operations and ensured smooth service flow.

Provided costume service for events to enhance guest experiences.

• Resolved customer complaints in a professional manner to maintain positive relationships with guests.
• Managed accounts payable, accounts receivable and payroll.
• Oversaw food preparation, production and presentation according to quality standards.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

• Managed cash register and ensured accurate cash handling.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Processed customer transactions efficiently at busy checkout stations.
• Collected payments and provided accurate change.
• Issued receipts, refunds, credits or change due to customers.
• Assisted customers with product inquiries and store navigation.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered customer questions and provided store information.
• Maintained cleanliness and organization of checkout area and surrounding displays.
• Monitored sales promotions and communicated them effectively to customers.
• Provided training to new cashiers on checkout procedures and customer service standards.